Implementation Specialist

AvantGuard Monitoring C•Ogden, UT

2d•Onsite

About The Position

Implementation Specialist Ogden, UT Dealer Care Team Under direction of the Technical Account Manager, the Implementation Specialist is responsible for assisting new dealers and members of the Dealer Services team during the onboarding and conversion process. You would also be responsible or the proper set up of new customers into the monitoring software as well as creating and editing action plans and performing other Stages functions to ensure the customersend users are being properly monitored. You are also responsible for maintenance andadjustment of alarm processing and assisting in dealer efficiency in conjunction with the rest of the Dealer Care team.

Requirements

Ability to maintain a consistent and predictable schedule & work 40 hrs/week
Ability to work holidays and weekends as needed
No disciplinary action past a verbal warning
Strong interpersonal skills
Self-manage with minimal supervision
Create and manage project workflows and communications
Solve problems effectively
Excellent communication and public relations skills
Ability to work well under pressure for extended periods of time
Attention to detail/focus/follow through
Ability to solve procedural and technical problems proactively
Ensure that service meets quality thresholds of acceptability in safety and security for our customers and dealers.
Ability to assist in maintaining consistent and high levels of inbound/outbound calls, customer satisfaction and performance ratings as defined by management
Maintain professionalism, security, and integrity to ourselves, co-workers, and customers

Responsibilities

Assists with onboarding of new dealers
Work with dealers to increase operational efficiency through automation, adjustment of schedule A procedures, help in streamlining reporting, and external facing training
Perform data entry changes
Provide excellent customer service always and via all means
Work with Operations and Training to resolve complaints and concerns
Assist with projects as required
Provide necessary assistance to other AvantGuard personnel to establish and maintain efficient office procedures, practices, and routines, performing administrative work, and running reports
Work with other team members to find a solution to needs and problems
Learn, create, and maintain standard action plans that meet AvantGuards standard operating procedures
Create and maintain custom action plans that meet dealer requests
Understand and show knowledge of Stages
Update existing action plans to support and meet the mission of the training, quality assurance, operations, and dealer care departments
Mentor by educating and supporting AvantGuard team members in regard to action plans, auto-processes, event rules, and other Stages functions
Utilize other processes to work with an action plan to give it the highest success rate and lowest fail potential
Problem solve with team members to ensure signal processing is correct, even in unique circumstances
Proactively identify areas that require process improvement
Communicate new trainings or changes to procedures as needed
Respond promptly to action plan and procedural requests and questions