Implementation Specialist

Contractor Staffing Source • Nashville, TN

2d • $28 • Remote

About The Position

We are a software company that helps businesses manage operations, onboarding, and customer workflows. We are seeking an Implementation Specialist to guide customers through the activation period and help set them up for success from day one. This role blends technical onboarding, customer communication, coordination, and project ownership. You will manage multiple customer activations at once, work closely with internal teams, and ensure each account moves through setup smoothly, accurately, and on time. This is a strong fit for someone who is organized, customer-focused, and comfortable balancing process management with a high-quality onboarding experience. When working remotely, you will manage onboarding timelines, coordinate with internal stakeholders, and ensure customers are progressing through implementation successfully. This role is ideal for someone who thrives in a structured, customer-facing environment and can balance multiple projects while maintaining a high level of service and attention to detail. The Implementation Specialist will own customer implementations during the activation period and serve as a key point of contact throughout onboarding. You will help new customers navigate setup, understand next steps, and begin using the platform effectively. Success in this role requires strong communication, attention to detail, and the ability to keep multiple projects moving forward at the same time.

Requirements

• Experience in implementation, onboarding, customer success, project coordination, or a related role.
• Strong people skills and the ability to guide customers through a structured process.
• Comfortable working with setup details, data, and system-related tasks.
• Highly organized with strong follow-through and time management.
• Able to manage multiple accounts and deadlines simultaneously.
• Strong communication skills and cross-functional collaboration ability.
• Coachable, flexible, and solutions-oriented.

Responsibilities

• Own customer implementations during the activation period.
• Guide customers through setup, onboarding, and initial platform adoption.
• Manage multiple active accounts and timelines at once.
• Work with data, setup requirements, and onboarding details to ensure accurate configuration.
• Partner with internal teams to keep implementations moving efficiently.
• Act like a mini project manager, keeping stakeholders aligned and next steps clear.
• Deliver a professional, supportive customer experience throughout the onboarding process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed