Implementation Specialist

Grubhub • Denver, CO

7d • $19 - $21 • Hybrid

About The Position

As a member of the Implementation team, you will drive the growth of the organization by ensuring that new customers are successfully onboarded efficiently, which is a complex process with many moving parts, people, and vendors. This role will be responsible for working with internal and external stakeholders to deploy campuses or new shops. From setting up/configuring hardware to building out what our shops/menus will look like. Becoming a knowledge expert will allow you to achieve success.

Requirements

• Education Requirement: Highschool GED
• Excellent written language skills, including spelling, grammar, syntax, and other mechanics
• Analysis skills
• Application Support
• Attention to detail
• Operations system knowledge
• The ability to work and learn independently, as well as collaborate with larger teams
• An uncanny knack for spotting tiny errors
• Excellent organizational and time management skills
• Great communication skills, both written and verbal ability to manage multiple deadlines simultaneously
• Comfort with technical systems, both familiar and unfamiliar

Responsibilities

• Develop deep expertise in Campus Dining on GH's systems and equipment
• Create an exceptional, personalized service experience for Campus Dining on GH partners
• Facilitate execution of all onboardings and train customers on the product
• Collaborate with stakeholders to configure our hardware and work through shop set up/routing
• Make recommendations based on feature requests and bugs reported by users or partners
• Be a key partner and making sure all campuses/shops are set properly
• Works through new deployments builds/configurations/meetings/audit packages/monday.com updates
• Works through setting up our partners with needed hardware
• Tickets & escalations to help with bringing our operation live in different shops or campuses
• Helps design and implement menus by building out our shops we help to deploy
• Consults with users to determine appropriate hardware and software needs and assists in placing orders
• Installs updates and configure features for workflow
• Prepares reference material for users by drafting operation guides
• Create menus
• Cross-Team collaboration to ensure teams are hitting due dates
• Advise Campus dining merchants on menu offerings, visibility, and areas that need optimization.
• Dive in and contribute to other business areas as needed/appropriate

Benefits

• We offer a competitive salary package including equity and 401K.
• Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED