Implementation Specialist MAT

Kipu Systems•Remote, US,

44d•Remote

About The Position

The Implementation Specialist I, MAT works directly with Medication-Assisted Treatment (MAT) and Opioid Treatment Program (OTP) clinics to configure, train, and prepare them for go-live on the Kipu EMR platform. You will support discovery conversations focused on MAT-specific workflows including patient screening, intake and induction, medication management, and dosing operations, build out system configurations, deliver hands-on training, and maintain project documentation across a caseload of concurrent implementations. This is an entry-level implementation role with structured coaching and development from your Team Lead or Supervisor.

Requirements

1-2 years of experience in a client-facing role implementing an EMR or healthcare software product, or 2+ years implementing other SaaS-based software products.
Direct experience in behavioral health, substance use disorder treatment, or MAT programs.
Strong understanding of MAT workflows including patient screening, intake and induction processes, medication management, and discharge planning.
Strong written and verbal communication skills with comfort leading client meetings.
Ability to manage multiple project timelines in a fast-paced environment.
Travel expected up to 50%

Nice To Haves

Familiarity with opioid use disorder treatment models and clinical documentation requirements for MAT programs.
Experience with methadone, buprenorphine, or naltrexone treatment workflows.
Experience with CRM and project management tools such as Salesforce, Jira, or Smartsheet.

Responsibilities

Support discovery sessions to understand client MAT/OTP workflows, dosing operations, medication management protocols, and clinical documentation needs.
Configure Kipu EMR following documented standards, translating MAT-specific requirements into accurate system setup including intake, induction, maintenance, and discharge workflows.
Validate data inputs for completeness and accuracy before import or configuration, including patient records, medication protocols, and licensing documentation.
Deliver live, interactive training sessions that build client confidence and competency in using the EMR for MAT operations, prioritizing minimal disruption to dosing and day-to-day clinic workflows.
Adjust pace and depth based on client comprehension, ensuring users can operate the system before advancing.
Surface help resources proactively to enable client self-service after go-live.
Maintain accurate project records including status, next steps, and project health.
Document meeting summaries, decisions, and risks so context is preserved across the project team.
Manage tasks across multiple concurrent projects, escalating risks and blockers promptly.
Confirm MAT workflows are configured, tested, and usable end-to-end before launch, with particular attention to dosing, medication tracking, and regulatory documentation.
Validate that clients can perform required workflows with minimal guidance before go-live.
Support early post-go-live conversations focused on client confidence and initial adoption.