Implementation Specialist

Corpay • Lexington, KY

9d • Onsite

About The Position

Corpay is currently looking to hire an Implementation Specialist within our Stored Value Solutions (SVS) division. This position falls under our Prepaid line of business and is located in Louisville, KY. In this role, you will be responsible for the implementation and onboarding of gift card-related products and services in a customer-focused manner. Candidates will be responsible for project management activities, product support to clients, SVS sales executives, and account management staff. Provide customer training to enable customers to successfully utilize SVS’ products and services. Candidate must display the ability to manage multiple implementations simultaneously and utilize project management best practices, processes, and procedures to ensure all assigned projects are delivered with quality and on schedule. Promote new and/or additional revenue opportunities. You will report directly to the Director of Global Implementation Services and regularly collaborate with Account management, IT, Finance, and the Application Support team.

Requirements

• Bachelor’s Degree with a concentration in Business Administration or Computer Science is preferred. Equivalent experience might be considered in lieu of degree.
• Familiarity with project management software, tools, and techniques.
• Knowledge of web applications, and web design is preferred.
• General IT knowledge of systems, software/hardware, and telecommunications connectivity terminology is preferred.
• The candidate should have a minimum of 2 years related experience.
• Strong level of personal organization with excellent oral/written communication skills.
• Must be detail-oriented, with the ability to handle multiple assignments promptly and effectively.
• Ability to fully learn SVS products and act in a consultative manner with clients.
• Strong analytical and problem-solving skills. Able to think out of the box and is action oriented.
• Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple tasks.
• Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues.

Responsibilities

• Managing all aspects of the implementation process. Gathering project requirements, creating and maintaining project plans, identifying risk, problem-solving, and setting and adhering to deadlines.
• Communicating effectively to clients, project teams, and stakeholders.
• Providing regular updates to internal stakeholders and management.
• Collaborating with other departments to ensure tasks are completed to ensure there are no impacts on project timelines.
• The ability to effectively facilitate project meetings and training sessions either onsite or virtual.
• Ensuring that all customer interactions are documented and alert management and/or Sales of important account relationship issues or problems needing escalation for resolution.
• Working with Implementation management and peers to improve the Implementation process. Looking for efficiencies to improve the timeliness of implementations while also reviewing the processes to improve the quality of implementations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level