Implementation Specialist

National University

10d • $56,890 - $76,800 • Remote

About The Position

The Implementation Specialist supports the customer life cycle for Harmony Academy partners, including partner engagement and training. Facilitates professional learning and development, along with additional supports (e.g., coaching and user conferences), for partners and users (K-12 providers such as schools, school districts, and out-of-school time programs) to improve and grow individual and organizational social and emotional learning (SEL) competence to implement Harmony Curriculum and Harmony Professional Learning with quality. As both the Harmony Curriculum and Harmony Professional Learning product and SEL content expert, the Implementation Specialist supports the regional Account Manager and/or Account Executive to ensure implementation success and ongoing commitment across both programs. In partnerships, the incumbent creates a positive user experience and fosters partnerships while building relationships with partners through receipt of expert professional learning and support. Uses approved program training resources to build the capacity of partners through methods such as asynchronous, synchronous, blended, professional learning communities (PLCs), on-site, and national and regional summits while adhering to our content and learning and development process. Serves in a critical role in helping to identify and support the development of professional learning offerings provided by the Professional Learning team.

Requirements

• Bachelor’s degree in education, or related field, required.
• A minimum of three (3) years of coaching, mentoring, or training experience required.
• To be considered for this role, applicants must currently reside in Los Angeles County.
• Ability to work in a fast-paced, energetic environment.
• A strong skill set in customer service.
• Ability to work within remote employee teams.
• Experience creating, analyzing and interpreting surveys/mass feedback.
• Strong background in the delivery of SEL content.
• Advanced experience with Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook, and enterprise resource planning application software to generate well-formulated business reports.
• Ability to understand, diagnose and plan for business issues, processes, structure, outcomes and profitability.
• Understands the implications of decision and actions, including a deep understanding of the overall big picture of the business; capable of taking an idea from concept to reality.
• Aptitude to drive towards achieving measurable and challenging goals to support organizational success.
• Demonstrate the ability to focus on achieving results consistent with the organization’s objectives.
• Actively seeks opportunities to influence, build effective relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives.
• Ability to sense others’ feelings and how they see things; taking an active interest in the concerns of others, picking up cues to what’s being felt and thought and sense unspoken emotions and responding accordingly.
• Familiarity with Pre-K through Twelfth grade, schools and community-based organizations for profit and non-profit sectors with a strong knowledge of child development.
• Strong interpersonal and presentation skills and the ability to successfully communicate with a wide range of individuals of constituencies in a diverse community making a positive impression in public forums.
• Ability to communicate competently orally and in writing, including public speaking, is desirable.
• Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures and across the organization at all levels, while working in a fast-paced environment with multiple deadlines and frequently changing priorities.

Nice To Haves

• Master’s degree preferred.
• A minimum of five (5) years of relevant teaching experience preferred.
• Experience with adult learning theories and effective instructional and delivery strategies preferred.
• Project Management experience is desirable.
• Experience in higher education preferred.
• Experience working in a technology-driven enterprise preferred.

Responsibilities

• Complete product certification and onboarding to ensure the correct processes are being followed and correct content delivery is maintained.
• Develop expertise in the Harmony Curriculum, Harmony Professional Learning product, and SEL content to effectively support implementation and training.
• Balance and organize the learning and development of several partners at one time within an assigned geographical region while maintaining professionalism and expertise.
• Identify professional learning, development, and support needs of partners alongside the Account Manager and/or Account Executive through surveys, interviews with employees, and/or consultations with leadership teams.
• Work in tandem with the Account Manager and/or Account Executive and the partners to establish objectives for the identified training(s).
• Partner with the Account Manager and/or Account Executive to provide strategies for successful implementation of accounts.
• Create comprehensive implementation plans with partners, including partner goals, team resources, professional learning plan, and implementation supports.
• Maintain regular partner engagement through ongoing training, meetings, and outreach.
• Determine appropriate audience, content, and modality to meet the established objectives for the identified training(s).
• Deliver training(s) to, and support, the partners and users in their development of product usage and SEL growth.
• Evaluate training(s) through feedback and/or surveys from partners to determine accomplished objectives and plan for future training, as needed.
• Support the development and execution of various professional learning events, including district, regional, and national events (e.g., train-the-trainer, professional learning communities, extended blended learning opportunities, district series of professional learning).
• Contribute to training strategies and development of tactics and tools.
• Help with conducting needs assessments, formulate training plans, and analyze and identify methodologies to improve existing product and training materials as necessary.
• Assist and support in the development of content for training, coaching and certification programs through, for example, identification of user needs and identifying content and objectives of professional learning, as well as input, review of professional learning content and materials (e.g., PowerPoint decks, handouts, program materials, as needed), and quality assurance of functionality.
• Aid in developing and updating deliverables including admin guides, admin and end user job aids, instructor materials, certifications, etc.
• Engage with Harmony Academy staff and partners to build a community of practice in SEL through facilitation, coaching, consultation, and mentoring with an equity lens.
• Provide mentorship and support to per diems and other teacher leaders.
• Collect and enter data into appropriate databases (e.g., Training Registration Site) and maintain accurate records of professional learning metrics (e.g., number of trainings facilitated, number of registrants, number of attendees, and survey responses).
• Demonstrate professionalism and qualities consistent with SEL competencies as conveyed by Harmony and Harmony Professional Learning while ensuring an equity lens is applied to all actions.
• Other duties as assigned.

Benefits

• Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.
• For full details about our benefit plan offerings, please visit benefits.nu.edu.
• National University prioritizes our employee’s well-being and growth by offering competitive pay and benefits packages, development and advancement opportunities, remote-first work perks, and more.
• We value and reward the hard work of our faculty and staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees