Implementation Specialist

GreenSlate • Dallas, TX

21h • Remote

About The Position

At GreenSlate, we make our clients’ needs a priority, knowing that our customer service sets us apart from our competitors. We’re looking for an outgoing individual with a passion for technology and desire to provide an exceptional level of service to join our growing implementation team. As the implementation specialist, you’ll be responsible for project onboarding/setup while providing clients with a friendly, positive and knowledgeable experience. The goal is to ensure that all users of the company software and project onboarding portal have the information and tools they need, and the knowledge to use it. This role is remote within the United States.
WHO WE ARE
GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit greenslate.com.

Requirements

• Bachelor's degree
• Customer Service: 2+ years
• Software implementation/Project Onboarding: 1+ years
• The ability to deal with high volumes and work under pressure
• The ability to hold oneself accountable for completing their own tasks correctly
• Self-monitoring, self-aware and self-correcting
• A desire to find the solution, not just finish the task
• Enthusiastic attitude about providing superior customer service
• Excitement to learn the ins and outs of GreenSlate software platforms
• Excellent listening and communications skills
• Extremely focused, highly organized and detail oriented

Nice To Haves

• Experience supporting accounting or other business operations software
• Knowledge of production workflows and accounting basics is a plus!

Responsibilities

• Analyze client questions and concerns, escalating problems to appropriate teams/departments and handling problems to the satisfaction of the client
• Provide client support services by answering calls and emails in a timely and accurate manner.
• Support the team with the collection of the required client information needed for each project set-up.
• Coordinate the delivery of check printing supplies to production.
• Input new projects in the payroll system and handle work location requests
• Complete basic/default software project setups and modifications as required by the client
• Maintain Payroll Forms document repository and update payroll forms as required
• Utilize project management tool, Asana, to track the client’s journey.
• Transfer/escalate issues to other team members as required.
• Assist with answering basic software questions to assist users with navigating the software.

Benefits

• Compensation that reflects your value: Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
• Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
• Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
• Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
• A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level