Implementation Specialist

Lumivero

4d•$75,000•Remote

About The Position

The Implementation Specialist plays a crucial role in ensuring successful adoption and integration of Software as a Service (SAAS) solutions for Student Placement clients. The primary objective is to guide clients through the implementation process, from initial setup to full integration, ensuring a seamless transition and maximizing the value of Lumiveroâs product. This relationship & project management role plays a critical part in the onboarding, implementation & relationships between Lumivero and its customers. Quick to understand the programâs needs and goals, they offer best practices and set up in order to achieve those things on the platform. They must have solid attention to detail, strong project management skills, and the ability to handle a fluctuating workload. This role lets colleagues put their tech skills and customer service talents to work.

Requirements

Completion of a bachelorâs level qualification and or relevant work experience
Expertise in training, demonstrations, and presentations
A basic understanding of technical IT issues to enable discussions with internal and external technical specialists to include an understanding of applications and data security
Demonstrated experience in defining and optimizing business processes
Ability to drive strategic and tactical planning to anticipate business requirements
High level organizational ability with excellent written and oral communication skills in reviewing, developing, and implementing procedures and policies
Working with the team on continual improvement of the implementation process, and material used as part of that process such as documentation, videos, etc.
Strong organization and communication skills, ensuring customer satisfaction while managing expectations

Nice To Haves

3+ years of experience working within a higher education environment including student placement and work integrated learning processes
Exemplary organizational skills managing multiple trainings & onboarding timeframes
Proven ability to incorporate change management strategies
The ability to perform work under minimal supervision, and handle complex issues and problems
Strong business analysis and specification skills
Strong commercial acumen and astute relationship management skills
High-level problem-solving skills, including the ability to proactively develop innovative solutions

Responsibilities

Lead end-to-end technical onboarding and implementation for new clients, serving as project lead from kickoff through go-live
Partner with clients to understand business needs and develop tailored implementation plans aligned to their use cases
Analyze business processes, gather and prioritize requirements, and deliver end-user training as defined by Statements of Work
Manage implementation project plans, timelines, and cross-functional coordination to ensure high-quality, on-time delivery
Collaborate closely with Sales, Product, DevOps, Support, and Community teams throughout the implementation lifecycle
Provide intermediate and advanced post-onboarding training on complex product features
Identify, troubleshoot, and resolve implementation issues while proactively mitigating risk
Conduct quality assurance, testing, and User Acceptance Testing to ensure product readiness and client satisfaction
Maintain deep product knowledge, assist with testing new features, and document evolving best practices
Serve as the Voice of the Customer by sharing feedback that informs product improvements and roadmap decisions
Provide Level II customer support on product usage and best practices
Support the sales process as a subject matter expert, including product demonstrations and RFP responses