Implementation Specialist

AXXESS CONSULT INC•Dallas, TX

About The Position

An Implementation Specialist supports the onboarding and training of clients during their initial implementation of Axxess products and services. This role plays an essential part in ensuring a smooth transition for clients by providing structured training, clear communication, and internal coordination. The Implementation Specialist works in close partnership with Implementation Consultants, Client Experience team members, and other internal teams to help drive successful adoption of Axxess solutions.

Requirements

Bachelor’s degree required
3+ years of Home Health. Home Care, Hospice, or Palliative industry experience required
Familiarity with medical billing and basic understanding of Medicare, Medicaid, and private insurance
Proficient in using cloud-based systems and CRM tools
Strong communication, time management, and organizational skills
Ability to work effectively in a fast-paced, collaborative environment
Occasional travel may be required for team meetings or client support (less than 25%)

Nice To Haves

Axxess experience preferred
Experience in a support, training, or customer-facing role preferred

Responsibilities

Collaborate with Implementation Consultants and team members to execute implementation plans and meet client needs
Provide first-line support for client questions during implementation and ensure timely resolution or appropriate handoff
Help gather and validate client data, configuration preferences, and other key inputs needed for system setup
Maintain accurate documentation of client training activities in alignment with Quality Management System (QMS) standards
Escalate client concerns or risks to appropriate internal stakeholders to ensure client satisfaction
Support the preparation and follow-up for onsite visits and virtual sessions led by Implementation Consultants
Develop working knowledge of Axxess products, services, and industry best practices