Implementation Specialist

Johnson Controls • Raleigh, NC

3d • Remote

About The Position

This role combines project management, customer success, and technology implementation. You will lead customer projects from kickoff through completion, ensuring they are delivered on time, within budget, and aligned with business goals. Acting as the primary liaison between customers and technical teams, you will gather requirements, manage project documentation, communicate project status, and drive customer satisfaction. Success in this role requires strong communication, business analysis, problem-solving, and relationship-building skills, along with a passion for helping customers achieve their objectives and adopt technology solutions effectively.

Requirements

• Passion for delivering exceptional customer experiences and driving customer success.
• Experience managing projects and coordinating cross-functional teams.
• Experience with SaaS implementations or customer onboarding projects.
• Demonstrated experience with software or system configuration.
• Strong business analysis and requirements gathering skills.
• Excellent written, verbal, presentation, and organizational skills.
• Ability to communicate effectively with both technical and non-technical audiences.
• Proven conflict resolution and stakeholder management capabilities.
• Ability to learn new technologies quickly through both formal instruction and self-directed learning.
• Experience training and supporting adult learners.
• Willingness to travel occasionally (less than 10%).

Nice To Haves

• Bachelor's degree or equivalent work experience.
• 3+ years of project management experience.
• AutoCAD experience

Responsibilities

• Build and maintain strong relationships with customer project teams and executive sponsors.
• Define project scope, objectives, deliverables, timelines, and success criteria in collaboration with stakeholders.
• Facilitate project kick-off meetings to gather and document customer business requirements and desired outcomes.
• Lead all phases of project delivery, ensuring projects are completed on time, within budget, and aligned to customer expectations.
• Monitor project progress, identify risks, and implement mitigation plans as needed.
• Serve as the primary point of contact between customers and internal field engineering teams.
• Follow established project management methodologies, standards, and reporting processes.
• Provide regular project updates to leadership and key stakeholders.
• Gather, analyze, and document business requirements and customer needs.
• Translate customer requirements into actionable project deliverables.
• Evaluate information from multiple stakeholders and reconcile competing priorities.
• Identify opportunities to improve customer outcomes and adoption of solutions.
• Support implementation and expansion of OpenBlue Employee software within customer organizations.
• Configure customer-facing surveys and platform settings to meet business requirements.
• Train users and stakeholders on system capabilities, processes, and best practices.
• Create and maintain professional floor plan images using AutoCAD.
• Develop and maintain key project documentation, including: Project plans, Meeting agendas and minutes, Status and highlight reports, Risk and exception reports.

Benefits

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care.
• On-the-job/cross-training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree