Implementation Specialist

ZOLL Medical Corporation•Broomfield, CO

2d•$65,000 - $80,000

About The Position

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Data Systems, a division of ZOLL Medical Corporation, is a healthcare software solutions provider that empowers hospital, EMS and Fire, and billing/accounts receivable (AR) teams to deliver more—from better patient outcomes to operational efficiencies and greater revenue capture. Our business exists to help save more lives through data-driven innovation and interoperability, opening new pathways for our customers to achieve the highest levels of care, collaboration, and reimbursement. Job Summary The Implementation Specialist is the front-line person for ZOLL's Customer Success Organization. This position works very closely with our clients to develop an effective training plan that meets their needs and then successfully executes that plan. The Implementation Specialist will evaluate the client environment, provide comprehensive training on ZOLL products, and work collaboratively with our clients to ensure they have a positive Implementing experience. Product training is completed both onsite at the client location (travel required) and remotely via web-based tools. The goal of this training/implementation is to ensure the application is configured appropriately and the customer is successfully able to use the applications in their everyday business activities. This position works closely with other members of the ZOLL team on project planning, process improvement, training consistency and the development of training related material and documentation.

Requirements

1-3 years
2+ years Emergency Medical Services experience and/or training required and
Experience and understanding of training adults, associated learning challenges, and how to overcome them required and
Ability to travel up to 75%

Nice To Haves

Experience as an administrator or end user of the ZOLL RescueNet application or ZOLL Billing preferred
Experience implementing new software/technology preferred
Experience working with Microsoft SQL preferred
Bachelors, Associates, or professional certification resulting in broad knowledge of a field related to the job, such as emergency medicine, Primary or Secondary PSAP Work, etc. preferred and
Completion of an industry recognized basic public safety telecommunicator course that covers all topics included in APCO ANS 3.103.2.2015 -Minimum Training Standards for Public Safety Telecommunicators preferred and
Current or former EMS practitioner at either the ALS or BLS Level preferred
Demonstrated leadership skills and ability to work in a fast paced, project-based environment
Proficiency with the full Microsoft Office suite of products
Technical aptitude for working with software and Microsoft Windows
Ability to recognize the entire scope of an issue and work independently, or as a team towards problem resolution
A high level of professionalism with the ability to think critically and make good decisions guided by goals and objectives of ZOLL
Excellent detail orientation, communication, documentation, grammar and interpersonal skills

Responsibilities

Effectively train clients on the use of ZOLL software based on best practices and work collaboratively with customers on their system configuration.
Assist in the development and ongoing maintenance of training and process material essential to the success of the implementation process.
Coordinate with support and product team to resolve customer issues during implementation process.
Track product adoption for customers to be sure we are setting them up to be successful on ZOLL products.
Act as a training and product resource for other members of the ZOLL team.
Participate in project coordination with ZOLL Project Managers and clients to ensure a successful training and implementation experience.
Work toward client success as an effective team member.