Implementation Specialist

eBay • Draper, UT

4d

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the Team and Role: We are seeking an Implementation Specialist that will guide eBay Live and strategic / enterprise merchants through the process of connecting their business to eBay, primarily by way of eBay’s eBay Live platform, direct user interface, and third-party software partners who have adopted our APIs. You will work with multiple sellers at a time, managing their onboarding projects and ensuring they are set up for success. This role collaborates primarily with the Business Development Team, internal partners, & regional business unit teams. In this role, you will collaborate with the Manager of Implementation, who reports into the broader Merchant Connectivity organization.

Requirements

• An understanding of implementing a business into eBay and the eBay Live platform, utilizing eBay’s user interface or 3rd party software to list and manage inventory, as well as successfully selling and managing fulfillment of sold inventory
• Understanding how marketplaces function – including inventory control, basic business account, eCommerce marketing, customer service, etc. – and willingness to learn and speak to merchant best practices
• Ability to learn and speak to eBay’s API, feeds, and other pathways for onboarding
• Proactive approach, willingness to own multiple projects, customer interactions, and issues from start to finish, and comfortable with change
• Analytical and optimistic problem-solver with a curiosity and an appetite to grow and develop
• Passionate about the eBay marketplace and seller community

Responsibilities

• Guide eBay Live, enterprise, and strategic merchants through the process of establishing their account on eBay, leveraging their third-party software or other tools, and ensure they can create listings, update listings, and retrieve orders successfully
• Solve merchant and partner concerns, own issues to resolution, and communicate progress while also advising merchants on marketplace standards
• Successfully transition merchants from Onboarding to the appropriate Account Management teams
• Identify areas for process optimization within our team, our partners, and eBay working with the correct teams to address
• Collect and share feedback from merchants, regularly advocating for their needs
• Document projects and interactions in Salesforce, tracking key performance data and updates in a timely manner
• Report on KPIs weekly

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed