Implementation Specialist

Medtronic•Los Angeles, CA

2d•Remote

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic we are working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team! The Digital Technologies Business Unit (DTBU) is implementing cutting-edge AI technology, computer vision, and augmented reality in the operating room (OR) to augment surgical coaching, and eventually, performance. Our goal is to deliver safer surgery around the world. Our Touch SurgeryTM Video solution is an innovative video management and data analytics platform for hospitals that includes the DS1 Computer, our first OR device, allowing surgeons, OR team members, and trainees to securely access videos of their procedures shortly after surgery. The device uses AI to automatically process and upload videos. Our surgical training platform is the award-winning Touch SurgeryTM application that provides safe and accessible training for surgeons and other health care professionals. Our newly launched Touch SurgeryTM Livestream platform brings the best surgical practices directly to surgical teams, no matter where they are, creating an immersive learning environment that transcends physical boundaries. As we expand the Touch SurgeryTM Ecosystem in the US, this is an exciting opportunity to join the company and charter the next frontier. As an Implementation Specialist, you will take on a pivotal role in advancing our implementation projects. As part of the Customer Success team, your responsibilities will follow the customer journey, including pre-sales, implementation, Go-live and post-Go-live. You'll be a part of a Global team, and a key partner to sales, product and engineering teams. To succeed in this role, you need to have an entrepreneurial mind set, strong project management skills, and be an effective communicator to various stakeholder groups, being able to adapt to change in a dynamic environment. We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.

Requirements

Bachelors degree required and minimum of 2 years of relevant experience or Advanced degree with 0 years of experience.
Previous minimum experience of 2 years working in hospital Operating Rooms/Procedural rooms from either a clinical, technology, consultancy or medical device perspective.
Experience with video/imaging systems in the Operating Room
Ability to communicate and influence effectively across multiple internal teams and customer departments
Ability to travel 75-100% of the time, as needed, to customer sites

Nice To Haves

Strong project management skills and experience with project management tools are prioritized.
Experience with Healthcare IT is preferred, including network configuration and live streaming technologies
Experience with driving the adoption of digital technologies

Responsibilities

Execute multiple concurrent full-cycle implementations of Touch Surgery Ecosystem at major hospital systems
Engage with clinical and administrative stakeholders and ensure polished communication and collaboration throughout each deployment project with Surgeons, Nurses, OR Managers, Residents, Hospital IT and Biomedical Engineering.
Develop and maintain a deep understanding of the Touch Surgery Ecosystem
Lead Kickoff and Training Presentations for clinical audiences and provide Go-Live support in the operating room.
Test and install our hardware solutions in live operating rooms prior to deployment, including network configuration.
Partner with the sales team and support pre-sales activities, leveraging Medtronic’s expert teams when required

Benefits

Medtronic offers a competitive Salary and flexible Benefits Package
We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).