Implementation Specialist

DTN • Omaha, NE

11d • $56,250 - $75,000

About The Position

DTN is seeking an experienced Customer Implementation Specialist to join our Professional Services team and execute the successful deployment of our enterprise-grade SaaS and RaaS solutions for global customers. This role bridges the gap between DTN's customer technology implementation and business value realization, ultimately contributing to customer success and long-term retention. In this hands-on role, you will be responsible for designing, configuring, integrating, testing, and enabling customers on our offerings to ensure a seamless transition and rapid time-to-value. The position requires a combination of customer engagement skills, technical acumen, project management abilities, and excellent communication skills to ensure successful technical migrations and organizational adoption.

Requirements

• 5+ years of hands-on experience implementing B2B SaaS or enterprise software solutions
• Strong technical aptitude and ability to quickly learn and master new platforms and technologies
• Demonstrated expertise in solution design, configuration, integration, testing, and validation
• Programming knowledge (JavaScript, Python, Perl), Shell scripting, JIRA, MySQL, Linux, AWS, API knowledge, GitHub
• Excellent problem-solving and critical thinking skills to address complex customer requirements
• Proven project management experience, with the ability to drive initiatives from concept to execution
• Experience working in a cross-functional, collaborative environment with project managers, architects, users, and other stakeholders
• Exceptional communication and interpersonal skills to effectively engage with customers at all levels
• Strong analytical and strategic thinking skills, with the ability to translate insights into actionable strategies
• Customer-centric mindset, passionate about delivering value and enhancing the customer experience
• Bachelor's degree

Nice To Haves

• Background in agriculture, energy, transportation, or weather-sensitive industries
• Proficiency in service design and project management tools

Responsibilities

• Implementation & Configuration: Work closely with customers to understand their unique business requirements, processes, and pain points
• Translate customer needs into detailed designs and configuration plans for our solutions
• Configure the platform to meet specific customer needs, including use cases, data mapping, integration, and workflow automation
• Develop and execute comprehensive testing strategies to validate the implementation and ensure functionality meets or exceeds expectations
• Execute implementation strategies tailored to customer objectives
• Support the creation of comprehensive documentation for all services, including guidelines, best practices, and training materials
• Customer Engagement & Project Management: Collaborate with customers to understand and execute business objectives , technical migrations, and change management plans
• Assist in developing project plans and RACIs for customer-specific implementation and adoption proposals
• Lead customer meetings, daily stand-ups, and status updates
• Identify and resolve issues that arise during implementation, integration, and adoption workstreams
• Proactively identify and mitigate risks, roadblocks, or challenges that could impact successful deployment
• Change Management & Training: Lead change management plans designed to minimize disruption and maximize user acceptance at the customer
• Provide thorough training and knowledge transfer to customer teams to enable self-sufficiency and long-term adoption
• Train customers to use and leverage DTN systems and ensure usage and adoption metrics are achieved
• Cross-Functional Collaboration: Collaborate with project managers, transformation consultants, Sales, Product, and Support teams to ensure coordinated delivery and consistent customer experience
• Act as a liaison between customers and DTN teams to address concerns and escalate issues
• Document all implementation details, decisions, and best practices to support ongoing system maintenance and future enhancements
• Share feedback and insights with product and engineering teams to drive continuous improvement of our offerings

Benefits

• Competitive Salary
• Unlimited PTO
• Flexible working hours
• Competitive Medical, Dental and Vision Insurance Plans
• 6% 401K matching
• Unlimited access to 13k+ courses via learning platform to support employee career advancement
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees