Implementation Specialist

RoadRunner Recycling Inc.

1d • $24 - $26 • Remote

About The Position

This role isn't just about implementation—it's about owning the most crucial phase of the customer journey. You'll be the architect of a successful partnership, leading the charge to get new RoadRunner customers up and running. This means you're not just an "onboarder"; you're a strategic consultant who helps businesses unlock significant cost savings and sustainability wins. Your mission is to ensure every launch is flawless, as you lay the foundation for a long-term, successful relationship.

Requirements

• Comfort with ambiguity, ability to act without having the whole picture using sound judgment and strong decision-making skills.
• 3+ years experience in Operations, Account Management or Sales
• Passionate about business results and quality, with a strong sense of accountability, metrics and ownership.
• Strategic thinker with the ability to grasp the tactical details.
• Strong verbal and written communication skills, is dynamic, and can capture a group’s interest and maintain it as well as the ability to facilitate meetings with diverse and sometimes conflicting points of view.
• Ability to manage multiple projects, multi-task and effectively prioritize conflicting assignments with minimal supervision.
• Ability to influence and collaborate at all levels and across all functions of the organization.
• Proven ability to organize/manage multiple priorities coupled with the flexibility to quickly adapt to ever changing business needs.
• Strong analytical and problem solving. Solid decision making in a timely manner.
• Bachelor’s Degree REQUIRED

Responsibilities

• Lead the timely and successful onboarding execution according to customer needs and objectives.
• Manage day-to-day communication and collaboration with customers and internal vendor, service and operations teams during the strategy implementation process.
• Partner with Customers to understand their business issues and related needs. Utilize broad knowledge to recommend Diversion (Recycling) and Brokering (Savings) plans to RoadRunner Customers where appropriate.
• Perform Broker and Diversion plan implementations to fit customer needs.
• Manage and update internal workflows to track customer activities and approvals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level