Implementation Specialist

FinQuery•Atlanta, GA

12d•$52,631 - $81,462

About The Position

FinQuery stands at the forefront of accounting automation, driven by a deep specialty in contract-driven accounting. Our AI-enabled platform transforms how controllers and finance teams operate, seamlessly managing and accounting for the complex financial contracts—like leases, prepaids, and accruals—that are the backbone of modern business. We are not just a software provider; we are the unified subledger that eliminates time-intensive, error-prone technical accounting workflows, ensuring financial reports are accurate and empowering our customers to focus on strategic, high-value tasks. FinQuery is the global leader in lease accounting (as recognized on G2.com ) and serve more than 8,500 customers worldwide. Our growth trajectory has been consistently validated by the Inc 5000, which has recognized us as one of the fastest-growing private companies for five consecutive years. Solve the Problems That Matter Most We are looking for a detail-oriented Implementation Specialist to turn our new clients into power users. Once the deal is signed, you take the reins. Your mission is to deliver a white-glove onboarding experience, specifically for our complex Enterprise and Integration accounts. In this role, you aren’t just checking boxes; you are managing relationships and timelines to ensure nothing falls through the cracks. You will be the primary point of contact, ensuring our clients achieve rapid time-to-value and walk away from the onboarding process with a lasting, positive impression of FinQuery.

Requirements

Must have strong organizational skills and be detail oriented
Strong written and verbal communication skills
Proficient with Salesforce, MS Office, and G-Suite
Ability to grasp complex and evolving onboarding processes
Advanced customer service skills
Strong project management abilities

Nice To Haves

Minimum 2+ years of experience in a client facing role
Minimum 2+ years of experience working with a high growth or SaaS company
4-year college degree or equivalent experience
SaaS Software industry experience required

Responsibilities

Lead engagements with Enterprise and Integration clients to align FinQuery onboarding with their long-term financial and technical business objectives.
Serve as an internal escalation point for complex technical issues and troubleshooting requests.
Own and execute end-to-end implementation projects, ensuring deliverables are on time for multiple clients simultaneously.
Communicate with clients in a proactive and professional manner.
Identify potential problems and troubleshoot independently to resolve issues.
Coordinate with Sales, Professional Services and Customer Solutions to onboard multiple clients simultaneously accurately and efficiently.
Engage with Engineering to resolve issues that arise in implementation and communicate product updates to the client.
Comply with department standards in accordance with SOC regulations, especially as it relates to confidential document management.
Support development of business cases with the customer team, including solutions estimates.
Communicate project status and milestones to the client in a consistent and effective manner.
Decipher, process and follow through on client requests.
Manage customer relationships as well as the project team and internal experts.
Provides customer focused interaction ensuring timely response and effective follow-up on client and/or internal requests and/or issues.
Ensure client satisfaction and product/service adoption.
Conduct all business in accordance with FinQuery policies and procedures.
Mentor and provide guidance to junior Implementation team members, contributing to team best practices and skill development.
All other duties as assigned.