Implementation Specialist

J.D. Power • Troy, AL

5d • $60,000 - $65,000 • Remote

About The Position

The Implementation Specialist I is responsible for the successful onboarding and implementation of software solutions for new and existing customers. This role serves as the primary point of contact during the implementation process, ensuring customers are configured correctly, trained effectively, and prepared for a successful transition to ongoing Customer Success support. The ideal candidate possesses excellent communication skills, strong organizational abilities, and a customer-first mindset. This is an entry-level implementation role designed to develop product knowledge, project management skills, and customer relationship experience. As an Implementation Specialist I, you will play a key role in setting customers up for success from the very beginning of their journey. By guiding clients through onboarding, system configuration, and training, you will help ensure they are confident, prepared, and able to quickly realize the value of the solution. Your ability to build relationships, communicate effectively, and manage implementation details will create a seamless customer experience and establish a strong foundation for long-term satisfaction, adoption, and partnership. This role offers the opportunity to make a meaningful impact on both customer outcomes and overall business success while developing valuable expertise in implementation, project coordination, and customer engagement.

Requirements

• High School Diploma or GED required
• 1–3 years of customer service, software implementation, training, or project coordination
• 1-3 Years Automotive Sales or Finance Experience
• Experience in presenting to customers is required
• Travel up to 100% will be required at times
• Excellent verbal and written communication
• Strong customer service skills
• Time management, and organizational skills
• Strong attention to detail and ability to prioritize multiple projects
• Basic project management skills
• Critical thinking and problem-solving
• Adaptability in a fast-paced environment
• Team-oriented mindset

Nice To Haves

• Associate or bachelor’s degree preferred
• Preferred familiarity with: CRM platforms (Sugar CRM, Salesforce)
• Microsoft Office Suite
• Google Workspace
• Microsoft Teams
• Web-based software applications
• Basic understanding of software integrations

Responsibilities

• Manage assigned implementation projects from kickoff through completion.
• Coordinate implementation timelines with customers and internal teams.
• Schedule and conduct implementation meetings and training sessions.
• Ensure all required documentation is completed before launch.
• Verify customer system configurations meet implementation requirements.
• Validate integrations and data connections.
• Perform quality assurance checks prior to go-live.
• Troubleshoot basic configuration issues.
• Escalate technical concerns to Support or Engineering when appropriate.
• Deliver virtual and/or onsite product training.
• Educate users on workflows and best practices.
• Provide user guides, training videos, and additional learning resources.
• Confirm users understand key functionality before implementation is considered complete.
• Answer customer questions throughout the onboarding process.
• Maintain accurate implementation records within the CRM or project management system.
• Track project milestones and deadlines.
• Provide implementation status updates to leadership.
• Identify risks that may delay implementation and communicate them proactively.
• Ensure projects remain on schedule.
• Build positive relationships with customers.
• Maintain regular communication throughout the implementation process.
• Respond to customer inquiries professionally and promptly.
• Set appropriate expectations regarding timelines and deliverables.
• Deliver a high-quality onboarding experience and will be presenting in clients.
• Work closely with Sales and Customer Success.
• Participate in team meetings and implementation planning sessions.
• Share customer feedback that may improve products or processes.

Benefits

• JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
• Should you require accommodations during the recruitment and selection process, please reach out to [email protected].
• JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED