Sr. Implementation Specialist - AZ - On Site

Vensure Employer Solutions • Chandler, AZ

2d • Onsite

About The Position

The Sr. Client Implementation Specialist (SCIS) is responsible for engaging new clients and managing the full implementation phase. This position is the Client’s main point of contact during implementation and is responsible for the overall client success and satisfaction during the implementation of our products/services. The SCIS also works as a mentor to multiple Client Implementation Specialist (CIS) colleagues.

Requirements

• HR/Payroll Outsourcing and/or PEO industry knowledge required
• HRIS/CRM/Systems experience
• Payroll & Tax subject matter knowledge
• Analytical skills
• Time management skills
• Excellent written and verbal communications
• Project management skills
• Problem solving skills
• Office Product knowledge

Nice To Haves

• FPC, PHR or related certification preferred

Responsibilities

• Completes Client shell set up/dashboard creation in Prism (HRIS) for new clients.
• Completes essential new client duties, including running the first payroll(s) and training new clients.
• Acts as a liaison between internal stakeholders.
• Develops and executes a well-established implementation project plan with a strong understanding of effective project management skills.
• Consults with clients to determine payroll, HR, and benefit needs.
• Manages multiple client implementations and effectively implements major accounts.
• Recognizes Client’s business concerns and recommend sand implements appropriate solutions.
• Maintains Client Space (CRM) by updating milestones, tasks, and other related items.
• Works with Business Consultant to initiate the Client Implementation process.
• Reviews and audits Client’s payroll and HR data for accuracy.
• Responsible for understanding our Service Types and Service Model, in order to better facilitate client transition to the ongoing Service Model.

Benefits

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Life insurance
• Short term disability
• Long term disability
• Employee assistance program (EAP)
• Flexible spending account (FSA)
• Health savings account (HSA)
• Identity theft protection
• Critical illness
• Accident
• Cancer
• Hospital protection
• Legal and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior