Implementation Specialist - RCM

Kipu Systems • US,

1d

About The Position

Kipu is bettering the behavioral health landscape, helping treatment centers achieve the best outcomes and empowering patients and caregivers on every step of the recovery journey. Join us in our work to advance behavioral health care in our communities. Our innovative solutions support providers in treating addiction, eating disorders, and many other behavioral health conditions. Our EMR, CRM, and revenue cycle solutions help behavioral health facilities succeed in managing their patients' entire care journey, but it is through our people that we truly make a difference. The Implementation Specialist I, RCM works directly with behavioral health treatment centers to configure, train, and prepare them for go-live on the Kipu RCM platform. You will support discovery conversations, build out billing and revenue cycle configurations, deliver hands-on training, and maintain project documentation across a caseload of concurrent implementations. This is an entry-level implementation role with structured coaching and development from your Team Lead or Supervisor.

Requirements

• 1-2 years of experience implementing or providing technical support for an RCM system.
• 4+ years of revenue cycle management experience.
• Experience providing software training to end users.
• Strong written and verbal communication skills with comfort leading client meetings.

Nice To Haves

• Experience in behavioral health, mental health, or addiction treatment settings.
• Familiarity with EDI, ERA enrollments, and clearinghouse processes.
• Experience with CRM and project management tools such as Salesforce, Jira, or Smartsheet.

Responsibilities

• Support discovery sessions to understand client billing workflows, payer requirements, and operational needs.
• Configure the RCM system following documented standards, translating client requirements into accurate setup.
• Validate data inputs including payer information, fee schedules, and billing rules for completeness and accuracy.
• Deliver live, interactive training sessions that build client confidence and competency in billing workflows.
• Adjust pace and depth based on client comprehension, ensuring users can operate the system before advancing.
• Surface help resources proactively to enable client self-service after go-live.
• Maintain accurate project records including status, next steps, and project health.
• Document meeting summaries, decisions, and risks so context is preserved across the project team.
• Manage tasks across multiple concurrent projects, escalating risks and blockers promptly.
• Confirm billing workflows are configured, tested, and producing expected outputs before launch.
• Validate that clients can perform required RCM workflows with minimal guidance before go-live.
• Support early post-go-live conversations focused on client confidence and billing accuracy.

Benefits

• Flexible paid time off.
• 11 Paid Holidays.
• Health, Dental, Vision, Disability, and Life Insurance.
• Parental Leave.
• Pet Insurance.
• 401(K) with Company Match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed