Implementation Specialist / Quality Assurance Manager

Cayuse Holdings•Tallahassee, FL

18d•Onsite

About The Position

The Implementation Specialist / Quality Assurance Manager serves as a senior implementation expert and primary point of contact for the client for all assigned project tasks. In this role, the Implementation Specialist will lead, plan, and coordinates Go-Live, Cutover, and Post-Implementation activities for the client, ensuring a controlled and successful transition from legacy systems to the target solution. This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent work experience.
Minimum of 7 years of related experience working with business operations to implement large-scale software systems.
Experience with: Developing and conducting test processes for multiple types of systems, client users, and/or units across an organization.
Management, supervision, or serving in a team lead capacity.
Implementing ERP systems (PeopleSoft).
Managing user acceptance testing, including creating business test scripts, recording defects, and confirming business processes.
Managing projects and providing executive reports and briefings.
Managing the human element of large-scale software implementations, including creating communication and change management plans.
Managing business operational adaptation and process reengineering during major software system implementations.
Conducting readiness assessments to determine that a business organization’s people, processes, and technology are ready for a software implementation.
Cutover planning and execution.
Highly proficient in spoken and written English.
Must be able to pass a background check.
May require additional background checks as required by projects and/or clients at any time during employment.
Must possess problem-solving skills.
Exceptional communication skills, both oral and written
Ability to respond effectively to customers with a sense of urgency.
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
Highly motivated with the ability to handle and manage multiple tasks at any one time.
Ability to forge new relationships, individual and teaming in nature.
Must be a Self-starter, that can work independently and as part of a team.

Nice To Haves

Ability to work on-site in Tallahassee, Florida.
Experience working with a state government environment in Florida.

Responsibilities

Serve in a leadership capacity throughout the contract, acting as the primary representative for all assigned tasks and activities.
Collaborate across divisions and offices to provide functional implementation guidance and ensure alignment with enterprise objectives, timelines, and constraints.
Act as an Implementation expert, supporting the implementation of the Project and all related process transition activities from legacy systems to the target environment.
Participate in recurring reviews of Implementation, Cutover, and Post Go-Live tasks in the DFS Project Schedule, as established by the Division, and refined with input.
Develop and administer comprehensive Go-Live Implementation, Cutover, and Post-Implementation Strategies/Plans, in collaboration with teams responsible for cutover, deployment, and retirement of various systems.
Ensure that all Cutover and Implementation plans align with the program and the Office of Information Technology (OIT) FLAIR retirement plan, including synchronization of timelines, dependencies, and risk posture.
Review, identify, create, collaborate on, and prepare detailed cutover schedules and checklists, including: Task ownership and responsibility assignments. Data migration and final reconciliation activities. System configuration and change control steps. Business continuity and contingency planning, including fallback/rollback procedures.
Identify, review, create, and collaborate on readiness and change activities, including: Organizational and operational Readiness Assessments. Detailed cutover planning and go/no-go criteria. Identification of training gaps and workforce readiness needs. Organizational change management and communications planning. Technical and operational readiness activities. Risk and issue identification, tracking, and mitigation. Hypercare and Post Go-Live Support planning and execution.
Facilitate meetings and working sessions to promote teamwork, collaboration, and clear decision-making across stakeholder groups.
Provide onboarding support to new team members and stakeholders engaged in cutover and implementation-related tasks.
Support Go-Live Implementation by: Tracking risks and issues in real time. Assessing severity and impact. Implementing mitigation strategies and determining when escalation is required.
Support go-live, Hypercare, and post go-live communication activities, including status updates, stakeholder briefings, and end-user communications.
Identify and create project reporting and metrics that track readiness and progress (e.g., dashboards, scorecards, and status reports) to satisfy executive and operational reporting needs.
Research, collect, evaluate, and refine data and tools required to meet project reporting, analytics, and evaluation requirements.
Provide transition services, including facilitating transition and close-out meetings and creating a comprehensive Lessons Learned document related to Go-Live Implementation, Cutover, and Post-Implementation Strategies/Plans.
Perform all services as requested through Task Lists/Task Orders issued by the Department’s Contract Manager, in accordance with defined deadlines, task parameters, and scope.
Adapt to changes in deadlines, task parameters, and scope as adjusted by the Department’s Contract Manager to align with evolving priorities, operational needs, or resource availability, ensuring all changes are documented in writing and incorporated into applicable task orders.
Prepare and submit required deliverables, including but not limited to: Weekly Status Reports: Detailing the status of tasks, level of service provided, and projected completion dates for each assigned task. Monthly Time Reports: Detailing tasks worked on each day and hours spent on each task, submitted via the A&A Time Log by the 5th day of the following month. Additional Documentation: Any additional documentation required by the Department’s Contract Manager to demonstrate performance and support invoicing.
Perform other duties as assigned.