Implementation Specialist I

Jonas Club Software

1d•Hybrid

About The Position

The ideal candidate for this role will be self-motivated, independent, customer-focused, and possess the ability to set priorities. The candidate will also be a strong communicator, demonstrating active listening skills, and maintaining patience and composure when dealing with clients and collaborating with colleagues across various departments including software development, professional services, customer support, and sales to ensure client needs are met.

Requirements

College or University Degree in Accounting, Information Technology, or equivalent professional experience.
Effective verbal and written communication skills.
Excellent organizational skills and time management.
Must be willing to travel 50% of the time.

Nice To Haves

Experience in the Club industry would be considered an asset.
Knowledge of Jonas Club Management Software would be considered an asset.

Responsibilities

Configure, train, and implement the Jonas Club software, both onsite and remotely, delivering quality results.
Build and maintain Client relations; understanding and motivating clients through integrity and trust.
Consult with clients and review their current work process to assess their needs.
Assist clients to create and meet milestones while continuing to monitor project budgeted hours.
Discuss requirements and explain functionality to both technical and non-technical individuals or groups.