Implementation Specialist - HRS

Mitratech

1d•Remote

About The Position

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Requirements

Strong organizational and project management skills with the ability to manage multiple projects and competing priorities simultaneously.
Excellent written and verbal communication skills with a professional, customer-centered approach.
Strong attention to detail and commitment to quality throughout the configuration and validation process.
Customer-focused and service-oriented with a self-motivated, proactive approach and a strong sense of ownership.
Comfortable learning new systems, tools, and processes.
Associate's or Bachelor's degree in Business, Communications, Technology, Project Management, Information Systems, or a related field preferred.
Equivalent combination of education, training, and relevant work experience will be considered.
1–3 years of experience in customer onboarding, implementation, project coordination, customer success, account management, technical support, or a related customer-facing role.
Strong organizational skills with the ability to manage competing priorities and deadlines.
Demonstrated commitment to delivering exceptional customer experiences and successful project outcomes.

Nice To Haves

Experience in customer onboarding, implementation, or customer-facing roles preferred.
Experience managing multiple projects, customer relationships, or onboarding activities preferred.
Experience working with SaaS platforms, enterprise software, or technology-based solutions preferred.

Responsibilities

Lead the onboarding process for new customers from kickoff through implementation completion, guiding them through setup requirements, timelines, and key milestones.
Configure customer accounts, user access, settings, and workflows, performing quality assurance testing and validation to ensure all configurations are accurate and complete.
Manage multiple implementation projects simultaneously, tracking progress and proactively communicating status updates to customers and internal stakeholders.
Build strong customer relationships through clear, timely communication, providing guidance throughout the implementation process and addressing questions and concerns promptly.
Partner with internal teams to resolve issues, coordinate activities, and ensure seamless transitions from implementation to ongoing account management or support.
Contribute ideas to improve onboarding processes and implementation workflows; maintain accurate documentation and implementation records.