Implementation Specialist - Client Experience

ITS Logistics, LLC•Sparks, NV

5h•$24 - $27

About The Position

The Client Experience Implementations Specialist is the face of the Company for our clients. Client Experience Implementations Specialists are responsible for maintaining great working relationships with our clients and handling their day-to-day business needs and questions.

Requirements

Proficiency with MS Office Suite (Word, Excel, Outlook, etc.), experience with a WMS preferred
Excellent verbal and written skills (phone etiquette and fluency in English required)
Must possess excellent problem diagnosis and resolution skills
Strong work ethic and a positive attitude
Ability to work with a high degree of autonomy
Ability to manage the demands of multiple priorities simultaneously

Responsibilities

Oversee one or several client accounts, work in good faith to anticipate client needs and provide proactive insight and solutions to the client’s business needs and challenges
Assist in order processing, leveraging several different software platforms and methods
Control effective communications for your account(s) by acting as a liaison between your client(s) and various warehouse and administrative teams. This includes:
Communication of inbound/outbound demand and unique client needs
Working with ITS’ Fleet and Asset-lite Brokerage to better serve your client(s)
Providing consistent and professional communication to clients
Understand and act in accordance with client contracts, perform basic billing and auditing
Assist in maintaining documented standard operating procedures specific to your client(s)
Update and maintain project trackers effectively and accurately