Implementation Project Manager, TPA

Personify Health • Tempe, AZ

10h

About The Position

Personify Health is seeking an Implementation Project Manager to join their team. This role is crucial for ensuring smooth client onboarding and the successful launch of their personalized health platform. The Implementation Project Manager will own the end-to-end project lifecycle, coordinate internal teams, manage third-party integrations, resolve client issues, and apply the company's implementation methodology. This position plays a key role in client satisfaction, retention, and the overall success of new business and expansion sales. The role also involves feeding client insights back to Product Development, supporting pre-sales efforts, backing up Account Management and Client Delivery, and driving process improvements within the implementation team.

Requirements

• Bachelor's degree, or equivalent, in a related discipline
• 2–3 years of project management or software implementation experience on complex projects with large corporate clients
• Direct client-facing experience strongly preferred
• Background in SaaS and/or wellness, wellbeing, or healthcare environments (both preferred)
• Strong working knowledge of the Microsoft Office suite
• Familiarity with implementation methodologies and platform migration processes

Nice To Haves

• Experience with project management tools such as Microsoft Project or Smartsheet preferred

Responsibilities

• Own end-to-end implementation delivery: Run the full project lifecycle for new client launches and expansion implementations, keeping every workstream moving toward a confirmed go-live date.
• Coordinate across internal teams: Pull together the right people from every department involved in an implementation, keeping deliverables on schedule and dependencies from becoming blockers.
• Manage third-party integrations: Handle the operational and tactical work of getting outside systems and partners connected and functioning correctly before launch.
• Resolve client issues in real time: Field client questions and requests throughout the implementation process, solving problems fast enough that momentum never stalls.
• Apply Personify Health's implementation methodology: Use standard tools, processes, and playbooks to keep projects consistent, predictable, and repeatable across every client.
• Lead platform migrations: Manage the moving parts of migrating clients to new platforms or configurations without disrupting their existing service.
• Feed client insight back to Product: Capture client feedback during implementation and route it to Product Development so real client needs shape what gets built next.
• Support pre-sales when needed: Jump into RFPs, prospect calls, and finalist meetings to bring implementation expertise into the sales process and help close new business.
• Back up Account Management and Client Delivery: Step in with operational and tactical support on an as-needed basis to keep client-facing teams running at full speed.
• Drive process improvement: Identify what's slowing implementations down and help build more scalable processes for the whole team.

Benefits

• Competitive base salary and benefits effective day one
• Comprehensive medical and dental through our own health solutions
• Unlimited PTO—rest and recharge time is non-negotiable
• Mental health support
• Retirement planning
• Financial protection
• Professional development with clear career progression and learning budgets
• Mission-driven culture where diverse perspectives drive real impact on people's health

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level