Implementation Project Manager, TPA

Personify Health•Tempe, AZ

1d•$75,000 - $85,000

About The Position

Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives. This role sits at the pressure point of turning signed contracts into live, working platforms that clients actually trust. When you keep an implementation on track, you're not just checking boxes — you're setting the tone for the entire client relationship and protecting revenue the business has already booked. You're the person who makes sure new business and expansion sales don't stall out before they ever create value. Get this right consistently, and you become the reason clients renew, expand, and become references for the next deal.

Requirements

Bachelor's degree, or equivalent, in a related discipline
2–3 years of project management or software implementation experience on complex projects with large corporate clients
Direct client-facing experience strongly preferred
Background in SaaS and/or wellness, wellbeing, or healthcare environments (both preferred)
Strong working knowledge of the Microsoft Office suite
Experience with project management tools such as Microsoft Project or Smartsheet preferred
Familiarity with implementation methodologies and platform migration processes

Responsibilities

Own end-to-end implementation delivery: Run the full project lifecycle for new client launches and expansion implementations, keeping every workstream moving toward a confirmed go-live date.
Coordinate across internal teams: Pull together the right people from every department involved in an implementation, keeping deliverables on schedule and dependencies from becoming blockers.
Manage third-party integrations: Handle the operational and tactical work of getting outside systems and partners connected and functioning correctly before launch.
Resolve client issues in real time: Field client questions and requests throughout the implementation process, solving problems fast enough that momentum never stalls.
Apply Personify Health's implementation methodology: Use standard tools, processes, and playbooks to keep projects consistent, predictable, and repeatable across every client.
Lead platform migrations: Manage the moving parts of migrating clients to new platforms or configurations without disrupting their existing service.
Feed client insight back to Product: Capture client feedback during implementation and route it to Product Development so real client needs shape what gets built next.
Support pre-sales when needed: Jump into RFPs, prospect calls, and finalist meetings to bring implementation expertise into the sales process and help close new business.
Back up Account Management and Client Delivery: Step in with operational and tactical support on an as-needed basis to keep client-facing teams running at full speed.
Drive process improvement: Identify what's slowing implementations down and help build more scalable processes for the whole team.