Implementation Project Manager - Asset & Ticket Management

National Information Solutions Cooperative (NISC)•Cedar Rapids, IA

4d•Hybrid

About The Position

NISC is seeking an Implementation Project Manager to work with its Operations – Asset & Ticket Management products. The role implements plant records and trouble ticketing applications within iVUE, along with related applications such as mobile solutions, scheduling tools, and open APIs. The position works with Members/customers to implement applications, manage project timelines, communicate expectations to internal and external stakeholders, configure applications through interface code and application options, and analyze data from customers’ current systems to support conversion into NISC software. The role is hybrid after an initial training period and is based at either the Cedar Rapids, Iowa, or Mandan, North Dakota, office. Employees must work in the office at least three days per week and may be required to work there up to five days per week as needed. Tuesday and Wednesday are required office days; the third required day is chosen by the employee and supervisor. Travel is generally up to 25% annually, as needed.

Requirements

High school diploma or equivalency.
Strong knowledge of Excel and other Microsoft Office products.
Strong customer orientation.
Excellent research and problem-solving skills, with strong attention to detail.
Excellent verbal and written interpersonal and communication skills.
Ability to organize and prioritize.
Ability to work independently and in a team environment.
Ability to interact positively with internal and external contacts.
Familiarity with application programming interfaces (APIs).
Working or educational knowledge of broadband and/or telecommunications networks.
Commitment to NISC’s Statement of Shared Values.
Ability to meet the stated physical demands: see and communicate, maintain a stationary position, move, and operate computer keyboards or office equipment.

Nice To Haves

Five or more years of telecommunications or broadband experience.
Associate or bachelor’s degree in Computer Science, MIS, IS, Business Administration, or a technical field.
Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.

Responsibilities

Provide superior support to internal and external customers.
Conduct implementation analysis.
Identify gaps in software features and functionality and oversee their resolution.
Follow established software implementation methodologies and procedures.
Perform quality testing related to system integration, as assigned.
Prepare and complete implementation documents.
Use implementation best practices and artifacts for all implementation projects.
Assist customers with implementation, including troubleshooting, training, and ongoing support.
Manage project timelines and communicate project expectations to internal and external stakeholders.
Configure applications by creating or modifying interface code and application options.
Analyze customer data to ensure it is properly converted into NISC software.
Travel as needed to meet the goals and objectives of the position, generally up to 25% per year.