Implementation Project Manager

Riskified • New York, NY

1d • $90,000 - $110,000 • Hybrid

About The Position

We are looking for an Implementation Project Manager to lead the end-to-end onboarding experience for new merchants. In this role, you will serve as the single point of accountability for customer implementations, ensuring seamless execution from integration kickoff through post–go-live stabilization.
You will work cross-functionally with Sales, Integration, Analytics, Data Science, Product and Merchant-facing teams to drive alignment, mitigate risk, and deliver a best-in-class onboarding experience for high-value accounts.

Requirements

• 3 - 5 years experience managing complex, technical, multi-stakeholder projects with strong attention to timelines and dependencies
• Ability to clearly and proactively communicate across technical and non-technical audiences
• A highly accountable, proactive approach with the confidence to lead without direct authority
• Strong understanding of APIs, data flows, and technical integrations; able to facilitate conversations with engineering and data teams
• Proven ability to balance competing priorities, influence decision-making, and push back when needed
• Highly detail-oriented, with a focus on validating outcomes—not just tracking progress

Responsibilities

• Own the full lifecycle of customer onboarding projects, from kickoff through 30 days post–go-live
• Act as the single point of accountability for project delivery, timelines, and outcomes
• Build and manage detailed project plans, tracking dependencies across multiple teams
• Enforce a standardized Go-Live Checklist to ensure readiness for all high-value accounts
• Serve as the central communication hub across internal teams, providing clear visibility into status, risks, and next steps
• Partner with Sales and Integration team to manage merchant-facing communication related to onboarding and technical requirements
• Set clear expectations with stakeholders and ensure alignment throughout the project lifecycle
• Proactively identify, document, and escalate project risks and blockers
• Track and drive resolution of data and integration-related issues across teams
• Lead Go/No-Go decision meetings, presenting readiness status and final recommendations to leadership
• Ensure a smooth transition to Merchant Health and TAM teams post–go-live, including ownership of open items and operational readiness
• Partner with Sales pre-kickoff to validate commercial terms and ensure accurate, up-to-date data inputs
• Collaborate with Analytics to align on key success metrics (e.g., approval rates) prior to shadow mode
• Ensure all operational workflows (e.g., manual review, dispute processes) are fully prepared for launch
• Drive consistency and rigor in onboarding processes across teams

Benefits

• Fully-covered medical, dental, and vision insurance from your first day
• Equity for all employees, 401(k) + matching, commuter benefits
• Catered lunch, fully-stocked kitchen, team events, happy hours, birthday celebrations
• Yoga, pilates, soccer league, wellness classes
• Wide-ranging opportunities to volunteer and make an impact in local communities
• Commitment to your professional development with global onboarding, sales bootcamp, skills-based courses, full access to Udemy, lunch & learns
• Awesome Riskified gifts and swag!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed