Implementation Project Manager

Abbott • Raleigh, NC

17h • Remote

About The Position

This position is a remote-based role within the Abbott Point of Care (APOC) Diagnostics Division. Abbott Point of Care develops, manufactures, and markets critical medical diagnostic and data management products for rapid blood analysis. The i-STAT System is an advanced, portable diagnostic tool that provides real-time, lab-quality results within minutes to accelerate patient-care decision-making. The i-STAT System offers the industry’s most comprehensive menu of tests on a single, with-patient platform, including tests for blood gases, electrolytes, chemistries, coagulation, hematology, glucose, and cardiac markers. The Implementation Project Manager is responsible for providing best-in-class project management and execution of associated tasks for the company's portfolio of products. This role involves engaging with key personnel to streamline customer processes, thereby facilitating better patient care through the use of the company's solutions. The position also supports the Field Sales team (Point of Care Sales Specialists) to drive sales growth by offering pre-close sales support to overcome clinical or laboratory challenges. The Implementation Project Manager will develop new innovative strategies to implement customer solutions at an expedited rate, functioning as a laboratory project and account manager. This role facilitates implementations, builds product value with existing customers to minimize declining business, and supports field sales during the pre-close process to drive territory growth. The territory for this position primarily covers South Carolina, North Carolina, Georgia, Tennessee, and Florida, and the candidate must reside within this territory.

Requirements

• Bachelor's degree or equivalent experience, preferably in Medical Technology, Nursing, Respiratory Therapy, or a related field of study; an associate degree is acceptable with additional experience and demonstrated competence.
• Typically requires 3-5 years of experience in the healthcare industry (of which 3+ years should be in project management) to develop the competence required to meet the skills and responsibilities of the position.
• Candidate must live within the territory (South Carolina, North Carolina, Georgia, Tennessee, Florida).

Nice To Haves

• Bachelor's degree, preferably in Medical Technology, Nursing, Respiratory Therapy, or a related medical field of study.
• 3+ years of working in the healthcare field with 1+ years in a clinical hospital position preferred.
• 3 years of project management experience and/or demonstrated leadership role.
• Ability to maintain consistent momentum with multiple products and across multiple implementation assignments.
• Ability to manage a project with multiple stakeholders and process owners and clearly, concisely, and accurately convey communications.
• Ability to form and develop interpersonal, professional relationships.
• Demonstrated initiative and problem-solving skills; analytical and critical-thinking skills; aptitude to use various types of databases and other computer software.
• Ability to confidently speak in public and lead training groups.
• Ability to work independently and in groups.
• Demonstrated leadership skills, initiative, critical thinking, and problem-solving skills.
• Strong organization, time, and project management skills.
• Background of superior customer service by managing key relationships with facility stakeholders.
• Willing and able to travel by all means of transportation (including overnight travel) up to 80% of the time to support business goals.

Responsibilities

• Facilitate project management of the Implementation and Integration of customer point of care solutions, taking full responsibility of post-close responsibilities to shorten Implementation to revenue time with a goal of 60 days.
• Serve as the lead implementation resource, providing effective and efficient project management of product installation and integration utilizing Implementation Best Practices.
• Coordinate involvement of customer, local Point of Care Sales Specialists, and other resources for executing successful utilization and adoption of i-STAT products at an accelerated rate.
• Protect key base business in collaboration with field sales, serving as the clinical lab resource.
• Support Point of Care Sales Specialists with the development and implementation of strategies to secure base business and reduce loss and declining business.
• Cultivate growth opportunities in targeted accounts, working as the pre-close Lab technical specialist.
• Support Point of Care Sales Specialists with pre-close implementation-based activities to expand sales of the company's portfolio of products in existing accounts and develop new business for targeted opportunities.
• Engage in the process of restructuring an institution’s internal processes to better facilitate patient care utilizing APOC products.
• Make educational presentations to audiences of physicians, nurses, medical directors, departmental and hospital administration concerning the most current trends in faster therapeutic turnaround times for clinicians who require immediate diagnostic results.
• Improve implementation efficiencies resulting in decreased implementation timelines of large volume, high priority, and/or highly complex implementations.
• Develop and execute implementation strategies; utilize available resources effectively; lead and/or participate on cross-functional teams.
• Develop and direct the execution of practices, projects, programs, and initiatives designed to maximize cartridge utilization.
• Develop strategies and direct resources necessary to deliver superior front-line customer support to the satisfaction of customers to ensure a positive impact on future sales and growth.
• Understand key customer needs and articulate benefits of POCT at all levels.
• Maintain consistent momentum with multiple products and across multiple implementations and sales cycles.
• Demonstrate thorough understanding of key product attributes and product demonstrations; act as a product field expert.
• Cultivate relationships with key internal and external customer stakeholders.
• Ensure that all administrative tasks are completed promptly and accurately.
• Mentor/train new staff; serve as lead Implementation Personnel and peer leader within the commercial organization.
• Understand and comply with applicable EHS policies, procedures, and guidelines.
• Responsible for implementing and maintaining the effectiveness of the Quality System.
• Adhere to and promote Abbott Code of Business Conduct.

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• Health and wellness benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree