Implementation Project Manager
Rently•Camarillo, CA
•$90,000 - $95,000•Onsite
About The Position
At Rently, we’re transforming how people find and access rental homes through smart, self-touring technology. As an Implementation Project Manager, you’ll own the client onboarding experience from contract signature to a confident, successful go-live — and you’ll run it like a project. You’ll manage complex, multi-workstream accounts, drive timelines and cross-functional teams to plan, resolve escalations, and serve as the trusted advisor clients count on. This role blends hands-on implementation work with the planning, coordination, and accountability of formal project management.
Requirements
- 4+ years in an implementation, onboarding, or project management role at a SaaS or proptech company.
- Demonstrated experience running projects end to end — scoping, scheduling, risk management, and stakeholder communication.
- 1–2 years hands-on experience with Salesforce, ZenDesk, or comparable CRM/support tools.
- Strong technical aptitude — you can quickly learn new platforms and troubleshoot creatively.
- Excellent communicator: clear, concise, and confident across written, verbal, and client-facing settings.
- Skilled at managing multiple high-priority accounts and workstreams simultaneously without dropping the ball.
- Detail-oriented with a proactive, problem-solving mindset.
Nice To Haves
- Project management certification (PMP, CAPM, or equivalent) or formal PM methodology experience.
- Experience in proptech, real estate, or property management.
- Familiarity with project tracking tools and with Confluence for internal documentation and process mapping.
- Comfort with Google Workspace tools for day-to-day collaboration.
Responsibilities
- Own the end-to-end implementation plan for complex, high-priority accounts — defining scope, milestones, deliverables, and go-live dates.
- Build and maintain project schedules, track dependencies, and manage critical path across smart home, access control, and self-guided tour workstreams.
- Coordinate internal and external resources — field techs, vendors, sales, and finance — to keep every implementation on time and on scope.
- Identify, log, and mitigate project risks; escalate blockers early and drive them to resolution.
- Manage scope changes through a clear change-order process tied to stated assumptions and site conditions.
- Report project status, health, and progress to clients and internal stakeholders on a regular cadence.
- Own end-to-end onboarding for complex accounts — from kickoff through a clean handoff.
- Build strategic relationships with key stakeholders and serve as the primary point of contact during implementation.
- Deliver tailored platform training to new and existing clients.
- Proactively troubleshoot issues, resolve escalations, and ensure a smooth go-live experience.
- Coordinate a clean handoff to the post-implementation team 30 days after go-live.
- Configure and integrate new clients into Rently platforms, including partner integrations.
- Partner with Sales to gather all necessary account details for a seamless implementation kickoff.
- Maintain accurate, detailed client and project records across Salesforce, ZenDesk, Dialpad, and Confluence.
- Track and communicate implementation progress through CRM and project reporting.
- Identify process gaps and contribute ideas that strengthen the team’s implementation playbook and project management standards.
- Consistently meet OKRs and KPIs, and actively participate in team meetings and retrospectives.
- Champion Rently’s best practices and a culture of collaboration.
- Other tasks as assigned by manager.
Benefits
- 75% monthly medical, dental, vision, disability, and life insurance premium coverage via Anthem Blue Cross with 2 HMO options (where available) and 2 PPO options.
- FSA, STD, LTD, and other voluntary plans available.
- Coverage extends to employee, spouse, registered domestic partner, and dependent children.
- 401k with 3% Rently match
- Paid time off
- Sick time off
- Partial gym membership reimbursement
- Partial pet insurance reimbursement
- Career growth opportunities
- Professional development opportunities
- Work related travel opportunities (dependent on role)
- Company gatherings & team events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
