Implementation Project Manager

ADP•Tempe, AZ

7d•Hybrid

About The Position

ADP is hiring an Implementation Project Manager. As an Implementation Project Manager, you will be responsible for executing the OneADP project management methodology for all assigned projects spanning multiple products and business units. You will collaborate and consult with client and ADP Project Teams to manage the project scope and overall client experience during all phases of the implementation. You will oversee the development, communication, control, and execution of project plans in a manner consistent with the framework of the OneADP solution delivery and ensure client needs are satisfied by delivering projects with a high degree of quality. You will ensure goals are met by client and ADP Project Team Members who may represent multiple business units including Implementation Specialists, Trainers, Sales Representatives, Client Services Representatives, vendors and others by ensuring they understand and adhere to key timeframes and quality goals. As directed by the Implementation Executive, you will drive associate mentorship and participate in stretch assignments/projects in support of a virtual Resource Management Team. You will determine the appropriate analysis and data conversion methods to ensure correct and timely set up of products and features, and adhere to project management standards of overall methodology, tools, and implementation processes. You will collaborate and maintain project control by overseeing the development, communication, and execution of the goals and project timeline by consulting and collaborating with other Implementation, Sales, and business unit associates to ensure delivery of the highest level of performance for the attainment of the overall project goals. You will plan, schedule, and control the activities of complex business projects, and monitor all project deliverables through the generation, maintenance, distribution, and communication of key project documents including project plans, status reports, and issue and resolution logs to ensure processes are followed and goals achieved, including the timely completion of milestones. You will coordinate the new client transition process at the conclusion of the implementation for each product purchased and ensure that all necessary documentation is properly distributed to facilitate the ongoing support of complex client solutions. You will gain commitment, alignment, and engagement from all Project Team Members in pursuit of Resource Services' mission, vision, and values of providing integrated solutions and World Class Service. You will be accountable for influencing and managing the collective performance of an Implementation Project Team that includes Implementation Consultants and may span multiple business units (i.e. Retirement Services, FSA/COBRA, Concur, TLM, 3rd-party vendors, etc.). You will manage the client relationship at the most senior level within the client organization and act as a single point of contact and escalation for all key project stakeholders: clients, Sales, and ADP Project Team Members. You will maintain the Project Team's focus on exceeding client expectations. You will participate in departmental or Implementation Center task force teams and councils that focus on improving processes, strategic initiatives, acquisitions, stretch assignments, and collaboration opportunities with other BUs. You will be results-oriented with proven statistical success and seasoned leadership and mentorship skills and abilities. You will align with and support expectations and communications established by Sales. You will accurately assess and monitor client expectations to ensure positive outcomes. You will identify and overcome objections, clarify expectations, confirm client understanding of both deliverables and timeframes, and involve Sales as necessary to reset expectations. You will incorporate and prioritize the ADP Value Proposition in project strategy. You will lead and gain commitment from client and ADP Project Teams to implement with a concurrent approach, meeting and exceeding clients' integrated solution and value proposition objectives. You will meet with prospects to discuss the implementation process and serve as a liaison with Sales/System Consultants to set proper expectations. You will assist Regional product groups in the development of new processes, tools, and collateral, and participate in task forces and stretch assignments. To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now!

Requirements

3 -- 5 years of client service, customer service, or consulting experience.
Prior project management experience is not required; we will train you to be successful!
A college degree is great but not required. What's more important is having the skills to do the job.
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

Responsibilities

Implement Clients. You'll create exceptional Implementation experiences for each product or service. Through your expertise and relationship-building, you'll help clients develop the skills and confidence to use our products with ease.
Implement ADP Technologies and Products. You will analyze existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
Partner Internally. You will interact/collaborate with ADP associates in sales and customer service. You will exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
Multi-Task - Communicate. You will work on multiple time-sensitive follow-ups/projects at the same time. You will share essential information with clients and internal teams.
Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of calls, emails, etc.