Implementation Project Manager

Vantaca + HOAi • Wilmington, NC

9d • Hybrid

About The Position

As an Implementation Project Manager, you are the client relationship owner and central coordinator for the pre-go-live implementation process. You orchestrate a team of specialized Solutions Consultants (Admin, Accounting, Action Items) and the Integration Coordinator to deliver exceptional client onboarding experiences. Your focus is on client relationship management, cross-functional coordination, and ensuring clients are fully prepared and confident for go-live. You will coordinate specialist efforts but will not conduct software training or configuration yourself - instead, you ensure seamless collaboration between specialists and successful handoff to the Customer Enablement team at go-live.

Requirements

• Bachelor's degree or equivalent experience in project management, business administration, or related field
• Minimum 2-3 years of project management experience, preferably in SaaS implementation
• Proven experience managing complex projects with multiple stakeholders and specialists
• Strong background in client relationship management and expectation setting
• Exceptional communication and presentation skills with clients and internal teams
• Advanced project management and cross-functional coordination capabilities
• Strong organizational skills with ability to manage multiple complex implementations simultaneously
• Proven problem-solving abilities and consultative client approach
• Strong technology background with understanding of SaaS platforms and integrations
• Advanced Excel skills and project management tool proficiency (Rocketlane, Asana, etc.)
• Comfort with AI tools for project management, communication, and process optimization
• Data management skills and ability to interpret client requirements
• Excellent public speaking and meeting facilitation abilities
• Professional, positive, and constructive communication style
• Ability to build trust and confidence with clients throughout implementation
• Experience managing client expectations and delivering difficult conversations when necessary
• Openness to AI-enhanced client communication and relationship management tools

Responsibilities

• Serve as primary point of contact throughout the pre-go-live implementation process
• Conduct partnership alignment, discovery, and regular project plan calls with clients
• Manage client expectations and provide consultative guidance on implementation approach
• Build trust and confidence through proactive communication and issue resolution
• Conduct owner touchpoint calls to assess go-live confidence throughout process
• Coordinate scheduling and deliverables across Admin, Accounting, and Action Items Solutions Consultants
• Work with Integration Coordinator to ensure banking, payment, and third-party integrations are ready
• Partner with Data team on migration scheduling, data quality validation, and import coordination
• Facilitate handoffs between specialist teams and ensure continuity of client experience
• Monitor specialist work quality and timeline adherence across all functional areas
• Develop and manage detailed project plans with specialist input and coordination
• Monitor progress across all specialist workstreams and maintain overall timeline
• Proactively identify potential issues and coordinate solutions across specialist teams
• Ensure all pre-go-live deliverables are completed and validated before go-live
• Gather feedback from clients and specialist teams to improve coordination processes
• Identify opportunities to enhance PM coordination and specialist collaboration
• Leverage AI tools for project tracking, client communication, and coordination optimization
• Explore AI applications for predictive project management and automated status reporting
• Ensure smooth transition from Sales team with complete client context and expectations
• Coordinate comprehensive handoff to Customer Enablement team at go-live
• Provide detailed client documentation and specialist insights to CES team
• Validate client readiness for post-go-live adoption and optimization phase
• Partner with Data team on migration timelines and quality validation
• Coordinate with Integration Coordinator on technical setup and testing
• Work with all specialist teams to ensure integrated delivery approach
• Collaborate with Customer Enablement team on handoff preparation and client transition

Benefits

• Medical
• Dental
• Vision
• Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year)
• 401K with Company Match
• Great parental leave benefits
• Ongoing industry and professional development trainings available to all employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree