Implementation Project Manager

XIFIN • San Diego, CA

6d • Onsite

About The Position

The Implementation Project Manager plays a critical role in activating value for our customers and for XiFin. In this role, you are accountable for ensuring customers successfully adopt XiFin’s solutions and reach go-live in a timely, predictable manner in order to enable revenue activation, operational efficiency, and improved patient and provider outcomes. Beyond delivery, this role directly impacts the customer experience. You will serve as the central point of coordination and trust, guiding customers through complex implementations and ensuring they feel confident, supported, and set up for long-term success.

The Manager owns the successful delivery of customer implementations across XiFin’s Empower RCM solution, as well as integrated product solutions supporting pharmacy-based customers.

This role leads complex, multi-workstream implementations that often include technical integrations, payer and trading partner dependencies, and clinical or pharmacy workflows. You are responsible for end-to-end execution from project kickoff through go-live and stabilization.

Success in this role requires strong ownership, sound judgment, and the ability to bring structure to ambiguous environments while effectively navigating diverse stakeholders and priorities.

This is an exciting opportunity to join a team that values continuous learning, mentorship, and winning! This position will be located at our offices in San Diego, CA.

This position is not eligible for employment sponsorship now or in the future. Applicants must have current and ongoing authorization to work in the United States.

Requirements

• Proven ability to own and deliver complex implementations end-to-end
• Strong problem-solving skills with the ability to operate effectively in ambiguous or evolving environments
• Confidence to challenge the status quo and influence stakeholders, including strong personalities
• Excellent communication and relationship-management skills
• Highly organized and detail-oriented, with the ability to manage multiple priorities simultaneously
• Self-starter mindset with a strong sense of accountability and ownership
• Bachelor’s degree in Business, Healthcare, Healthcare IT, or a related discipline (or equivalent experience)
• Min. 2+ years of progressive experience in project management, implementation, or program coordination
• Experience working within the Software Development Life Cycle (SDLC)
• Experience with healthcare technology or healthcare services implementations, particularly in revenue cycle management
• Experience supporting pharmacy-based customers, including specialty pharmacy, retail or clinical pharmacy or DME
• Familiarity with healthcare interoperability standards such as NCPDP, HL7, or EDI
• Exposure to payer enrollment, eligibility, claims, reimbursement, or clinical service billing workflows
• Must be available to travel domestically up to 20%

Nice To Haves

• Formal project management certification (PMP, CAPM, or equivalent) or possessing the desire to earn one is a big plus

Responsibilities

• Lead end-to-end implementation efforts, ensuring customers reach go-live successfully and on schedule
• Own overall project outcomes, including scope, timeline, risk, quality, and customer satisfaction
• Drive accountability across internal teams and customer stakeholders
• Act as the primary point of contact and trusted advisor for customers throughout implementation
• Set clear expectations, proactively communicate risks and decisions, and maintain strong relationships
• Ensure customers are confident in both the solution and the process
• Bring clarity and consistency to project execution in environments that may lack defined processes
• Identify gaps, inefficiencies, and opportunities for improvement across implementations
• Partner with leadership and cross-functional teams to introduce scalable, practical process improvements
• Manage and track key implementation activities, including: Conversion file development and validation, HL7 interfaces and/or web service transactions, EDI payer enrollment and pre-live testing, Claim, eligibility, or transaction testing prior to go-live
• Coordinate across product, engineering, operations, and external stakeholders to resolve issues and maintain momentum
• Coordinate training plans, schedules, and readiness activities
• Confirm go-live support coverage and execution plans
• Guide customers through go-live and early production stabilization
• Develop and maintain detailed project plans and milestone reporting
• Track risks, issues, and dependencies, escalating as appropriate
• Maintain documentation aligned with internal protocols and audit requirements

Benefits

• Comprehensive health benefits including medical, dental, vision, and telehealth
• 401(k) with company match and personalized financial coaching to support your financial future
• Health Savings Account (HSA) with company contributions
• Wellness incentives that reward your preventative healthcare activities
• Tuition assistance to support your education and growth
• Flexible time off and company-paid holidays
• Social and fun events to build community at our locations!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree