Implementation Project Manager

ImageNetLLC•Tampa, FL

10h•Remote

About The Position

Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. We deliver claims processing services, including digital transformation, claims adjudication, contact center, and member and provider engagement solutions. Our company has doubled in size in the past 2 years and continues to grow. We have a fun, collaborative Culture within which you will leave your mark. Acting as a mission-critical partner to over 70 health plans, Imagenet processes millions of claims annually and manages complex structured and unstructured data workflows. Headquartered in Tampa, FL, with 10 U.S. regional offices and a wholly owned global delivery center in the Philippines, Imagenet is committed to enhancing care, engagement, and satisfaction for health plans, members, and providers. We are seeking a highly experienced Implementation Project Manager with strong technical expertise in healthcare claims and EDI transactions to lead complex client implementations. This role requires deep knowledge of healthcare payer operations, transactional workflows, and claims data formats — particularly 837 EDI transactions and paper-to-EDI transformations. The Project Manager will oversee planning, execution, and successful delivery of implementation projects for new and returning healthcare insurance customers. This individual will serve as the primary point of contact for concurrent projects within a cross-functional customer delivery model and will report directly to the Chief Product Officer for Digital Mailroom Services. This is a highly visible, client-facing role requiring both strong project leadership and technical fluency in healthcare claims transactions.

Requirements

8+ years of project management experience in the healthcare insurance industry
Direct experience with healthcare claims and EDI transactions (837 formats required)
Experience with paper-to-EDI processes and transactional healthcare workflows
Strong understanding of healthcare payers, TPAs, and claims operations
Experience supporting implementations, integrations, and UAT
Proven experience leading large-scale, cross-functional projects
Strong proficiency in Microsoft Project and Microsoft Office
Excellent written, verbal, and presentation skills
Highly organized with strong attention to detail
Self-starter with demonstrated accountability and performance consistency

Nice To Haves

Tampa-based or Florida regional candidates preferred
Stable corporate tenure with demonstrated career progression
Technical knowledge applied within project management (data flows, integrations, EDI mapping)
Experience working in multi-time zone remote environments

Responsibilities

Lead end-to-end implementation projects for healthcare payer and claims operations clients
Develop and manage comprehensive project plans, timelines, and deliverables
Ensure requirements are clearly documented and aligned with transactional workflows
Drive milestone achievement and ensure high-quality delivery
Conduct proactive risk management and implement mitigation strategies
Manage implementations involving healthcare claims processing and EDI transactions (837 formats)
Oversee paper-to-EDI transformation workflows
Support integrations, data mapping, and transaction validation processes
Partner with technical and operations teams on transactional-side healthcare implementations (non-clinical focus)
Provide leadership during UAT, system integrations, and go-live readiness
Serve as primary point of contact for customer stakeholders
Lead client and internal status meetings
Create and distribute status reports and executive updates
Apply healthcare payer domain knowledge to address client requirements
Build strong partnerships with customer counterparts and internal teams