Implementation Project Manager

Abrigo

1d•Remote

About The Position

We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their Enterprise Risk Management needs. Abrigo is seeking a well-organized, customer-centric Technical Implementation Project Manager. This position executes multiple projects, concurrently, interacting with both internal and external resources to provide the best overall service to our customers. The projects are technical in nature and will require managing project scope, timeline, and expectations, as well as leveraging best practices. This position will be based in Raleigh, NC, Austin, TX, or remotely.

Requirements

Bachelor’s degree or equivalent years of experience
2-5 years of experience working as a Technical Project Manager
Exceptional experience in customer service with strong verbal and written communication skills
Outstanding organization and prioritization skills to manage multiple projects, timelines, and urgencies
Ability to thrive in a fast-paced, project-oriented environment
Basic understanding of SQL language with ability to commit SQL statements in a database

Nice To Haves

Background with banking and finance is a plus

Responsibilities

Create, modify, and distribute project plans, as well as all implementation related documentation
Collaborate with internal resources to complete an implementation on time and within scope
Work closely with customers to understand their requirements
Master the features and functionality of Abrigo BAM+ and AFD software and data ingestion feeds
Coordinate implementation efforts with Third Party Vendors
Collaborate with Sales, Implementation Engineers, Consulting and Training, Product, and Technical Support Representatives to provide great customer experience
Lead customer through implementation workshops to advise on configuration best practices and data validation
Assist customer with data file ingestion from customer’s core system into Abrigo software
Identify issues and independently triage, where appropriate
Manage up to 30 projects of varying complexity from start to finish in tandem including new application implementations, add on module implementations and services projects.
Maintain product knowledge
Occasional travel required for team events to support engagement, relationship-building, and key decision-making.