Implementation Project Manager, TPA/Employer

Navitus Health Solutions, LLC•,

6d•$79,872 - $98,002•Remote

About The Position

Navitus Health Solutions is seeking a Project Manager, Implementation TPA/Employer to join our team! The Project Manager, Implementation TPA/Employer (IPMT) is a highly motivated professional with successful project management experience interfacing with TPA and/or employer type clients to manage projects that could include but is not limited to transitioning clients to Navitus from their current PBM, implementing new services/programs, and facilitating a change in vendor relations. This role is responsible for building early relationships with clients so they learn to trust us and have confidence that their transition needs will be successfully met as seamlessly as possible. The IPMT must have strong relationship skills to be able to work with not only the client team members, but also with the subject matter experts within Navitus which will be key to a successful implementation. Excellent communication skills are necessary to ensure team members are kept well informed of the requirements, changes, progress status, and potential issues. The IPMT will additionally be responsible for supporting other client projects as needed and lead and contribute towards team goals.

Requirements

Bachelor's degree in business, healthcare administration, or related area; or equivalent work experience required.
Valid State Driver’s License and current Automobile Insurance Policy.
2 years of experience client-facing management responsibilities in healthcare; PBM industry preferred.
Proven experience managing implementations.
Strong understanding of Commercial/Employer Groups.
Proficiency in project management tools, such as Smartsheet and Microsoft Office Suite.
Participate in, adhere to, and support compliance program objectives.
The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

Prepare for and facilitate a new TPA or employer client Kick-off Meeting for the purposes of requirements gathering and discovery.
Assist the Client with facilitating any impact analysis to best determine the appropriate requirements to ensure a smooth and successful implementation.
Ensure all requirements are documented in the standard project templates and tools and then obtain approval from the Client before initiating builds.
Create and maintain a high-level project plan.
Continuously monitor progress in terms of the status of the project and report back to internal management, subject matter team members, and the Client using weekly status report formats.
Assist with escalated client issues, member issues, project issues, etc. as identified or requested by the client through direct support or through the support of the Navitus subject matter experts assigned to the project.
Provide go-live support either through remote access or internal on-site access. This requires working on January 1st of each year and other non-business days as needed.
Facilitate Post Implementation Review meetings with a new TPA or employer client.
Support other client related projects that require project management services.
Support internal department projects.
Travel to Client sites as needed.
Other duties as assigned.