Implementation Project Manager - GIS

National Information Solutions Cooperative (NISC)•Cedar Rapids, IA

3d•Onsite

About The Position

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.

Requirements

3-5 years of ArcGIS Enterprise Suite product experience (ArcGIS Pro, ArcGIS Server, ArcMap, ArcCatalog)
Provides superior customer support to internal and external customers in all encounters

Nice To Haves

Support/implementation experience either at NISC or similar related experience.
Basic knowledge of NISC's products’ features and functionality.
Basic knowledge of other integrated Utility industry applications and services.
Basic knowledge of Project Management processes and theory.
Basic knowledge of the Utility industry.
Familiarity with the Energy or Communication industries, including the operations and business requirements.
Familiarity with other integrated applications and services.
Excellent verbal and written interpersonal and communication skills.
Excellent presentation and training skills.
Excellent telephone etiquette and ability to deal effectively with Member/Customers.
Excellent research and problem-solving skills with strong attention to detail.
Strong PC skills.
Ability to effectively lead, influence and teach others.
Ability to organize and prioritize.
Ability to interact in a positive manner with internal and external contacts.
Ability to work independently, as well as in a team environment.
Ability to travel as often as necessary to meet the goals and objectives of the position.

Responsibilities

Perform NISC GIS software implementations for member/customers.
Manage implementation projects end-to-end.
Validate and verify the accuracy of converted data.
Provide ongoing application support.
Deliver comprehensive training on all aspects of the application.
Address customer questions regarding product functionality and usage via telephone, email, or on-site visits.
Determine expectations and timelines of the Member’s conversion process.
Prepare and monitor the Project Plan.
Identify gaps in features and functionality in software and oversee resolution.
Identify changes required for conversion of data.
Complete and prepare conversion documents.
Oversee the standardization of artifacts used in the Project Plan.
Add and enhance artifacts with team lead’s assistance.
Assist in document preparation.
Communicate with all parties involved in the enterprise implementation.
Compile and analyze business requirements and evaluate Member/Customers’ operational processes to prepare for software application conversions, migrations, and/or new implementations.
Design and implement system set-up configurations for Member/Customers performing independently and proficiently.
Design and deliver training to the Member employees to prepare for “live” week.
Utilize all implementation best practices and artifacts for all implementation projects.
Assist customers in all aspects of implementation including troubleshooting, training, and on-going support.
Prepare Change Requests (CRs) and follow-up to resolution.
Perform research into difficult application problems, resolve issues for Member/Customers and recommend changes or enhancements as directed.
Facilitate and follow up with Member/Customers on difficult requests and procedures.
Gather, maintain and audit Member information in the configuration database.
Utilize all support tools as directed.
Convey customer feedback to product development staff as appropriate.
Perform on-site training or deliver remote application training to Member/Customers via Web Tools.
Provide after-hours support.
May prepare materials and deliver National IT Learning Center classes.
May prepare materials and deliver Member Information Conference (MIC) sessions.
May be called upon to assist in other implementation areas.
May be called upon to participate on design teams.
May be called upon to participate in testing of new product development or enhancements.
Will be required to travel to customer sites as often as necessary to meet business objectives.
Other duties as assigned.