Implementation Project Lead (ITRC)

Optro

2d•Remote

About The Position

Optro is seeking a positive, self-motivated professional with experience in project management, IT compliance, cybersecurity, IT audit, or GRC software implementation to join their team. The Implementation Project Lead will be responsible for effectively managing all aspects of Optro’s implementations from sales handoff to system go-live. This role involves developing a deep understanding of Optro's product and guiding customers through the entire implementation lifecycle, including kickoff, design, and user acceptance testing. The successful candidate will gather and interpret customer requirements related to compliance, IT compliance, and cybersecurity workflows, configuring Optro solutions to meet these needs. They will also serve as a project manager for various project sizes and advise customers on best practices for compliance frameworks, risk assessments, evidence collection, issue management, and program operationalization. Maintaining project status and managing client and internal resources to ensure timely completion of deliverables are key aspects of this position.

Requirements

3+ years of experience in IT compliance, cybersecurity, IT audit, internal audit, external audit, risk management, or GRC, with direct involvement in implementing, configuring, or rolling out audit, risk, compliance, or cybersecurity systems
Strong consultative skills, with the ability to guide customers through complex requirements, ask thoughtful questions, help them clarify objectives, and translate their needs into practical implementation decisions
Ability to build trust quickly with customers and guide them with confidence, patience, and sound judgment
Comfortable and thrives in a fast-paced environment and able to prioritize work, which requires constant learning and adaptability
Excellent interpersonal, verbal, and written communication skills, with emphasis on phone, email, and online communications
Ability to connect at all levels of the organization using diplomatic communication, influence, and negotiation skills
Excellent time management skills and ability to manage multiple projects simultaneously
Strong problem-solving, analytical, and organizational skills
Ability to manage own workload with limited oversight
Intermediate to expert Excel skills

Nice To Haves

Experience with compliance frameworks or security standards such as SOC 2, ISO 27001, NIST, PCI, HIPAA, or similar frameworks is a plus
Bachelor’s Degree in Computer Science, Information Systems, Cybersecurity, or a related field is a plus

Responsibilities

Develop a deep knowledge of our product, and help customers through the implementation lifecycle from kickoff, through design and user acceptance testing
Gather and interpret customer requirements across compliance, IT compliance, and cybersecurity workflows, and configure Optro solutions to meet customer needs.
Serve as a project manager for small, medium, and large Optro implementation projects
Advise customers on implementation best practices related to compliance frameworks and controls, risk assessments, evidence collection, issue management, and program operationalization.
Maintain project status and manage client and internal resources to complete project deliverables

Benefits

Launch a career at one of the fastest-growing SaaS companies in North America and EMEA!
$200/mo for anything that enhances your life
Comprehensive employee health coverage
401(k) with company match
Competitive compensation & bonus program
Flexible vacation (exempt) / Accrued vacation (non-exempt)
Time off for your birthday & volunteering
Employee resource groups
Opportunities for team and company-wide get-togethers!
Parental Leave