Implementation Program Manager, K4B
About The Position
KAYAK, part of Booking Holdings, is a leading travel search engine that helps people find perfect travel arrangements. KAYAK for Business (K4B) is a fast-growing SaaS product designed to help global companies streamline their corporate travel programs. This role focuses on leading the onboarding journey for enterprise clients, from kick-off through go-live, by combining project management, product expertise, and relationship building. The ideal candidate will have strong customer insight, technical savvy, and enjoy cross-functional collaboration to reinvent corporate travel and drive long-term customer success. This role requires working from the Cambridge, MA office 3 days per week.
Requirements
- 3+ years of solid experience in SaaS onboarding, professional services, customer success, or project management—preferably in a B2B or enterprise setting
- Strong project management skills and the ability to manage multiple implementations simultaneously
- Experience working with APIs, integrations, and basic technical concepts (you don't need to code, but you can hold your own in a technical discussion)
- Travel Industry Experience
- Excellent written and verbal communication skills
- Strong problem-solving skills and a solutions-oriented mentality
- Empathy for customer problems and a proactive, collaborative approach
- Familiarity with CRM and project management tools (e.g., Salesforce, Jira, Asana, etc.)
- Fluency in English
Nice To Haves
- German language fluency
Responsibilities
- Lead implementation projects for new enterprise clients, managing the full onboarding lifecycle
- Capture, document, and validate client requirements to configure and tailor the product as needed
- Coordinate with technical teams to support custom integrations, data migration, or tailored configurations
- Build and maintain implementation project plans, timelines, and risk assessments
- Serve as the primary contact for clients during onboarding—setting expectations, providing regular updates, and addressing blockers
- Collaborate with Account Managers to ensure alignment between implementation scope and commercial terms
- Work closely with Product Managers and Product owners to communicate commonly asked features and find opportunities to address them in our product roadmap
- Identify and raise potential challenges or delays early, while proactively recommending solutions
- Train customers on the platform and hand off to Account Management for long-term management
- Collaborate with internal partners to refine onboarding processes, tools, and documentation for scale and efficiency
Benefits
- Work from (almost) anywhere for up to 20 days per year
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to HeadSpace
- Company-wide week off a year
- No meeting Fridays
- Paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Competitive retirement and health plans
- Free lunch 2 days per week
- Fun quarterly events such as boat trips, arcades, ski trips, Thursday happy hours, and more
- health benefits
- flexible spending account
- retirement benefits
- life insurance
- paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays)
- parental leave benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
