Implementation Partner, In-Store

DoorDash Australia

About The Position

The In-Store Customer Success Team is a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer-first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the SevenRooms platform. As an Implementation Partner, you’ll work directly with new clients to configure and launch their SevenRooms platform. You’ll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.

Requirements

2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology
Clear and confident communicator, both in writing and in person
Detail-oriented with strong critical thinking and problem-solving skills
Experienced in managing projects and keeping things on track
Thrive in fast-paced, startup environments and love working collaboratively with others

Responsibilities

Lead Client Onboarding: Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
Manage Multiple Projects: Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
Tailor Solutions to Clients: Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
Be a Product Expert: Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
Collaborate Across Teams: Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.