Implementation Operations Specialist

CertifyOS

About The Position

About CertifyOS CertifyOS is building the data infrastructure that powers modern healthcare. Today, healthcare organizations rely on fragmented and outdated provider data. This creates unnecessary administrative work, regulatory risk, and higher costs across the system. We’re solving that problem. Our API-first platform automates provider licensing, enrollment, credentialing, and network monitoring by connecting directly to hundreds of primary data sources. We help healthcare organizations maintain accurate, compliant, and reliable provider networks at scale. Our vision is simple: One API. One provider ID. Frictionless provider data. We’re backed by leading investors and built by a team with deep experience in provider data systems. At CertifyOS, we value authenticity, accountability, collaboration, results, and openness to feedback. We’re building a high-ownership team focused on solving real infrastructure problems that impact millions of patients. About the role: As a pivotal member of our team, you will be responsible for overseeing the implementation and onboarding process for new client partners at Certify, and existing Certify clients seeking to expand their scope of services. You will work with multiple clients, collaborate closely with partner teams, and execute the standard process for the successful implementation of the CertifyOS product and associated services. Your role will be instrumental in maintaining a seamless client journey and setting our clients up for success.

Requirements

5+ years of professional experience overall
3+ years of experience in software implementation, project management, strategy and operations, or a management consulting role
Excellent organisational skills and a strong detail-oriented mindset
Outstanding presentation and communication skills with the ability to tailor the delivery of a question or request to a variety of audiences
Ability to work independently and manage multiple tasks simultaneously
Ability to interact and collaborate with operations, product, and engineering teams both internally and externally

Nice To Haves

Strong understanding of US Healthcare Provider Credentialing and Monitoring, as well as Provider Data Management universe
Demonstrated proficiency with systems, spreadsheets, databases, and applications (Google Suite, Salesforce, Jira, Confluence, Monday.com )

Responsibilities

Lead operational workstream components of implementation and onboarding process for new client partners, across Credentialing and Monitoring services offered by CertifyOS, across multiple implementations simultaneously
Support clients as they complete standard implementation tasks related to operational workstreams and as they learn to use the CertifyOS platform
Act as the main liaison between Implementation and Operations teams at CertifyOS
Develop a deep understanding of US Healthcare Provider Credentialing and Monitoring, as well as Provider Data Management
Maintain a seamless client experience from contract execution to go-live