Implementation Manager

Zivian Health

1d•Remote

About The Position

We’re looking for a highly organized, proactive Implementation Manager to support our growing base of enterprise clients. This role is all about execution and delivery - you’ll be the operational engine ensuring our enterprise partners are successfully onboarded, their provider matching needs are fulfilled, and our systems are scaling to meet the moment. You’ll work cross-functionally with Sales, Ops, and Product to drive seamless onboarding experiences and ensure client expectations are met (and exceeded). This is not a passive support role—you will own the post-sale experience from the moment a deal is signed through successful provider go-live. This is a chance to join a high-growth team, shape how we scale, and be a key driver of client success from day one. Our product creates value when it’s implemented well - and that’s where you come in. You’ll play a critical role in translating client needs into operational execution, ensuring we fulfill what we’ve promised and continuously improve how we deliver while bridging the gap between all internal teams critical to operational success.

Requirements

Proven experience leading enterprise onboarding from contract signature through successful go-live.
The ability to innovate on the fly, developing creative workarounds and solutions when faced with unique client requirements or systemic blockers.
A track record of building SOPs and automations to scale operational workflows and eliminate manual bottlenecks.
Proficiency in managing data across HubSpot, Jira, and Chargebee (or similar) to ensure cross-system accuracy.
Ability to bridge the gap between Sales, Product, and Ops to ensure what is sold is successfully delivered.
Experience identifying risks early and escalating effectively.
Strong ability to manage high-stakes client expectations while serving as the primary operational engine.

Responsibilities

Own the end-to-end onboarding process for clients—from gathering requirements and setting timelines to go-live.
Drive match fulfillment by coordinating internally with our Operations team, escalating blockers, and ensuring timely delivery of requested providers
Serve as the operational point of contact during implementation; maintain close communication with Account Managers and clients as needed.
Ensure synchronized data across multiple platforms to ensure cross-system consistency, enabling real-time, accurate progress updates for stakeholders and clients.
Manage client implementation within internal systems (Hubspot, Jira, HelpDesk, Chargebee, proprietary platform).
Partner with Product to ensure internal readiness for new feature rollouts Help coordinate and participate in internal and external kickoff calls, ensuring alignment across teams
Build and maintain SOPs and automations to streamline onboarding and matching processes.

Benefits

A set of core values that help guide how we grow our organization:
Build with Intention
Trust and be Trusted
Lift as We Climb
A dynamic, diverse, and collaborative work environment.
Fast-paced startup culture full of growth minded colleagues.
A distributed team with opportunities for in-person collaboration.
Competitive compensation and benefits package.
A supportive, non-competitive work environment where the team truly cares about one another.
Opportunities for continuous learning and professional growth.
Flexibility in work location.