Implementation Manager

Rundoo

23h • $86,000 - $107,000

About The Position

Rundoo’s mission is to build cutting-edge software that helps building materials suppliers enhance their businesses. Think of your local hardware store or mom and pop shop—these are our clients who we partner with across the country. From paint to hardware to flooring, stores across these industries sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to change by being the first in the industry to empower independent supply stores with best-in-class technology.
Backed by leading investors including Bessemer and CRV, we've raised $18M across three rounds and are growing quickly. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry.
What you’ll do as an Implementation Manager at Rundoo 🗒️
Project manage the full implementation process: Oversee the journey of getting a client live on Rundoo, from initial kickoff call post contract sign to hardware ordering and setup to managing live and async portions of training to providing day-of go live support to providing 2-3 weeks of post go live high touch support before handing off to the client success team.
Build strong client relationships: Develop a deep understanding of each client’s unique needs and goals, offering personalized, hands-on support throughout the onboarding process to ensure a seamless experience.
Partner with sales development and customer success teams: Collaborate closely with both teams to ensure smooth handoffs and successful transitions, maximizing client satisfaction and long-term success.

Requirements

• Excellent communicator with a track record of building strong, consultative customer relationships
• Experience in project management with exceptional attention to detail
• Problem solver who can proactively address client challenges proactively and troubleshoot issues to ensure a smooth implementation process.
• Ability to become an industry expert through working with clients, consulting with experts on our team, and independent learning
• Valid U.S. driver’s license
• Comfortable with travel
• At maximum: 1-2x a month, 1-3 days at a time

Nice To Haves

• Familiarity with or experience in paint and hardware, building materials, construction supply, or related industries.
• Comfortable adapting to a dynamic environment where priorities may shift and new challenges arise regularly.
• Prior experience in education.
• Experience driving change with customers adopting new workflows or systems.

Responsibilities

• Project manage the full implementation process: Oversee the journey of getting a client live on Rundoo, from initial kickoff call post contract sign to hardware ordering and setup to managing live and async portions of training to providing day-of go live support to providing 2-3 weeks of post go live high touch support before handing off to the client success team.
• Build strong client relationships: Develop a deep understanding of each client’s unique needs and goals, offering personalized, hands-on support throughout the onboarding process to ensure a seamless experience.
• Partner with sales development and customer success teams: Collaborate closely with both teams to ensure smooth handoffs and successful transitions, maximizing client satisfaction and long-term success.

Benefits

• Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)
• 401k with Betterment
• Unlimited PTO with 10 company paid holidays
• Daily team lunches for those in office
• Learning materials and audiobook subscriptions
• Dog-friendly office

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed