Implementation Manager

Digital Realty•Garland, TX

About The Position

This role offers you the opportunity to showcase your project management expertise and technical skill to make a direct impact at the largest wholesale data center provider in the world. As Implementation Manager, you will assist and provide technical oversight / guidance to local property engineering teams through your project management and task tracking activities. Working cross-functionally with our Property Management, Technical Operations and Sales teams, you will coordinate the deployment and installation of equipment and infrastructure within a data center or colocation environment. It will be your mission to ensure these deployments are completed on time, on budget and error-free. If you are eager to work on multiple projects in a dynamic, fast-paced environment, then we look forward to hearing from you. The Implementation Manager’s primary responsibility is project management of customer implementations in a data center raised floor environment. This typically includes the installation of racks, electrical distribution, cages, containment systems, and data cable infrastructure. The Implementation Manager will manage multiple simultaneous projects across several data centers in their region using standard project and construction management best practices. The primary responsibility is to use standard project management and construction best practices to ensure all deployments are completed on time, in budget, and error-free. Additional specific responsibilities include:

Requirements

3-5 years’ experience in the deployment of fixtures and infrastructure in a raised floor data center environment (preferably in the Telco, Colo, or Hosting industry)
Expert level knowledge of rack, cage, electrical distribution, and data cable infrastructure
Bachelor's degree (BA/BS) or equivalent experience required
Expert level knowledge in reading/interpreting construction plans, one-line drawings, and construction specifications
Experience working with material vendors, and inventory management/vendor managed inventory (VMI)
Ability to create specifications and scopes of work
Expert level proficiency in the use of MS Productivity tools, including Word, Access, Excel, Visio
Expert level proficiency with project management software
Working knowledge of Cost Accounting
Experience in customer deployments in Colo or Hosting industry
Proven ability to project manage effectively, and to take corrective action when needed
Working knowledge of mechanical, electrical and plumbing systems supporting a critical environment
Able to effectively respond, verbally or written, to sensitive issues, complex inquiries or complaints
Excellent verbal and written communications skills
Able to make effective presentations and respond to questions from groups of clients, customers and the general public
Ability to track costs for all projects, using purchase orders and other tracking methods
Ability to analyze and solve problems involving several options with limited information
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work independently
Requires advanced analytical and quantitative skills
Demonstrate ability to work effectively in a fast-paced, mission critical facilities environment
Strong organizational skills, attention to detail and openness to new ideas and procedures
Role may require occasional travel

Nice To Haves

PMP certification preferred
BCSI or other data center specific certifications desired

Responsibilities

Create a project plan for each customer deployment
Track the deployment and update the project plan
Create a bill of materials and scope/spec for each sub-trade required to implement the customer requirements
Provide a budget to actual cost analysis for each project
Coordinate the work with the local property team, ensure the local team has all required information to bid and purchase any outstanding contracts
Manage existing supply chains and make recommendations for improvements
Manage supply chain inventory against outstanding projects/orders
Track vendor managed inventory (VMI) against outstanding orders to ensure inventory levels are maintained
Manage material vendors and contractors
Work with vendor managed inventory, to track and maintain appropriate levels of inventory
Develop SOWs for same, review and coordinate pricing and contracts with local property teams
Manage, direct and coordinate the activities of internal or contracted personnel or third parties who are providing services or performing work for the deployment projects.
Qualify vendors and implement the company's procurement procedures including tendering projects, using RFPs, purchase orders, and cost tracking templates
Obtain and negotiate pricing for services in conjunction with the Real Estate Manager and/or Regional Technical Operations Manager
Track vendor performance against contracts and SLAs
Provide a point of escalation for local property teams and provide support for vendor and contractor disputes and issues
Provide Technical and Project Oversight and support to the property and Manager Data Center Operations
Provide technology and process training for local teams
Coordinate with vendors and contractors to provide trade and product specific training for local teams
Provide issue resolution, expedite orders, and facilitate cross functional communication such as coordination of customer change requests