Implementation Manager

Crafty•Chicago, IL

7h•$73,000 - $86,000

About The Position

Crafty is seeking an experienced Implementation Manager to become an instrumental player within our Implementation team! An Implementation Manager plays a critical role in leading the smooth deployment of products, services, and systems within Crafty for our new clients, acting as the bridge between the company and the client. They are responsible for driving alignment within business objectives and driving user adoption of our products and resources. The role requires a mix of project management, product knowledge, client interaction, and problem-solving skills.

Requirements

3-6 years of experience in Implementation, Project Management, or related role, preferably in Hospitality, SaaS, or Construction/Design
Experience in client facing roles, managing end to end implementations of software, systems, or services with a proven track record of managing multiple projects at once
Ability to work with cross functional teams, managing timelines, risk mitigation plans, and multiple stakeholders

Nice To Haves

PMP or comparable certification preferred

Responsibilities

Drives projects from initiation to completion by managing scope, timelines, and deliverables while ensuring alignment with client and organizational objectives.
Act as the main point of contact for clients during implementation. Understand client requirements and tailor solutions accordingly. Provide training and support to ensure user adoption.
Communicates clearly and persuasively across various channels, ensuring mutual understanding while fostering transparency and collaboration with clients and teams
Works closely with diverse teams, including Sales, Client Success, and Client Operations, to ensure alignment, clear communication, and the seamless execution of implementation goals
Develops and refines processes to enhance operational efficiency, ensuring scalability, consistency, and continuous improvement across all implementation activities.
Understanding of the product(s) being implemented, including all features, capabilities, and limitations
Demonstrates flexibility in dynamic environments, adjusting strategies and approaches to meet evolving client needs and organizational priorities