Implementation Manager

Wellthy

7d • $120,000 - $145,000 • Remote

About The Position

Wellthy is seeking a Sr. Implementation Manager to own end-to-end implementation for their most complex enterprise accounts, including flagship clients. This role involves building scalable processes to support Wellthy's growth and operating with significant autonomy. The Implementation Manager will report directly to the CEO during a transition period and will be responsible for setting strategy, resolving issues independently, and escalating only critical matters. The company leverages seasoned care professionals and tech-powered solutions, including AI, to deliver efficient and scalable care support. Wellthy partners with Fortune 500 companies and health plans to offer care navigation, coordination, and employer-based childcare solutions. The role requires a collaborative, curious, and purposeful individual to help expand the care market category.

Requirements

• Bachelor's degree and 7+ years in Implementation or Client Services, including experience managing complex, high-visibility enterprise accounts.
• Experience in a backup care service preferred.
• Track record of owning outcomes independently, not just executing a plan handed to you.
• Strong project management and organizational skills.
• Comfortable escalating and resolving issues without waiting for direction.
• Curiosity about AI and emerging tools as workflow accelerators.
• Salesforce, Notion, Slack experience preferred.
• To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.
• Work must be in a private, with secure (not public) internet and phone access.
• Work environment must be suitable to safely and securely accommodate the sensitive information that you will be handling and communicating.
• Required to work from a private, dedicated, distraction-free space.

Nice To Haves

• Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.

Responsibilities

• Own implementation strategy and execution for enterprise accounts, including flagship clients.
• Build, refine, and continuously improve scalable implementation processes to support Wellthy's growth across Backup Care and Care Concierge.
• Operate with high autonomy — make tradeoffs and escalate only when necessary.
• Lead multiple concurrent client implementations, meeting negotiated launch timelines and initial covered-lives enrollment targets per client.
• Manage 1 direct report today, with headcount expected to grow to 2-3 within 12 months as client volume increases.
• Set and own performance targets: on-time launch rate, implementation NPS, post-launch client satisfaction.
• Maintain complete, current, and properly stored project documentation across all active implementations.
• Provide regular status updates to all stakeholders on implementation progress, risks, and timelines.
• Conduct regular quality checks to confirm client solutions meet agreed requirements before and after launch.
• Resolve client-facing implementation issues, including technical configuration problems and member onboarding challenges.
• Partner across Client Success, Growth, Product/Engineering, Marketing, and Care teams to deliver a cohesive client experience.
• Set and manage client expectations on timelines, deliverables, and risks.
• Run kickoff and milestone meetings; proactively surface and resolve blockers before they impact timelines.
• Provide ongoing education and support to clients and partners throughout implementation, not just at kickoff.
• Oversee junior team members; document and train other teams/staff on implementation playbooks.

Benefits

• Medical, dental and vision benefits within 30 days of hire.
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days).
• Sick and Caregiving Days.
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior