Implementation Manager

Worldpay•Cincinnati, OH

34d

About The Position

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for an Implementation Manager to join our ever-evolving Commercial team and help shape the future of global commerce. What you’ll own: You will be the named technical expert working alongside our commercial teams in technically onboarding new customers and new functionality for existing customers. You will ensure timely integration and support all technical interactions throughout the onboarding process. You will also provide consultancy and project management oversight throughout the process. Quality and timely reporting of progress, exceptions, project risks, and issues. Advise on user acceptance test strategy and provision of detailed scenarios; Project Scope confirmation and weekly customer touchpoints throughout onboarding/project. Develop and implement appropriate integration approach with support from BDMs/RMs for our customers. Support handoff between the pre and post sales service ensuring the customer is “live” within agreed timescales and improve the time to revenue. Ensure merchant solutions comply to internal and Card Scheme standards (e.g PCI DSS) to minimize risks and maximize merchant service income. Be the internal point of referral and undertake team training as required, to increase personal knowledge across full product offering.

Requirements

Highly organized with possess project management skills
Technical aptitude in APIs (JSON, XML) and data transfer protocols (sFTP, HTTPS, etc.) and able to effectively communicate these technical concepts
Able to engage and influence people at all levels
Able to build understanding and trust with internal and external colleagues
Clear and positive communication both written and verbal
Able to systematically identify and implement solutions
Self-motivated and results driven

Responsibilities

Be the named technical expert working alongside our commercial teams in technically onboarding new customers and new functionality for existing customers.
Ensure timely integration and support all technical interactions throughout the onboarding process.
Provide consultancy and project management oversight throughout the process.
Quality and timely reporting of progress, exceptions, project risks, and issues.
Advise on user acceptance test strategy and provision of detailed scenarios.
Project Scope confirmation and weekly customer touchpoints throughout onboarding/project.
Develop and implement appropriate integration approach with support from BDMs/RMs for our customers.
Support handoff between the pre and post sales service ensuring the customer is “live” within agreed timescales and improve the time to revenue.
Ensure merchant solutions comply to internal and Card Scheme standards (e.g PCI DSS) to minimize risks and maximize merchant service income.
Be the internal point of referral and undertake team training as required, to increase personal knowledge across full product offering.