Shared Services- Implementation Manager

Trellance LLC•Tampa, FL

10h

About The Position

The Implementation Manager will lead the end-to-end implementation of mid- to large-scale client projects, ensuring delivery within scope, timeline, and budget. This role serves as the primary client liaison throughout the project lifecycle, fostering strong and collaborative relationships. The manager will coordinate with cross-functional teams, develop and maintain project plans, monitor progress, facilitate client onboarding, and ensure deliverables meet quality standards. Additionally, the role involves providing status updates, managing scope changes, escalating issues, prioritizing multiple projects, evaluating performance, and identifying opportunities for continuous improvement. The manager will also support internal teams by removing roadblocks and applying risk management strategies.

Requirements

Bachelor’s degree (BA or BS) from an accredited college or university plus a minimum of four (4) years of experience in a related field; OR a high school diploma or equivalent plus a minimum of eight (8) years of experience in a technical related field.
Strong working knowledge of Agile and Waterfall methodologies.
Solid understanding of project management principles, lifecycle phases, and best practices.
Ability to effectively establish timelines, manage dependencies, and deliver projects against defined objectives, deadlines, and expected outcomes.
Excellent communication skills with client stakeholders.
Experience building and managing project plans.
Experience delivering technical updates.
Experience negotiating agreements or commercial terms.
Ability to facilitate meetings and effectively present information to project stakeholders and other key decision-makers.
Able to work independently and as part of a team, organizing and managing several projects simultaneously.
Quantitative and qualitative analytical skills needed to solve problems; assess options, alternatives, and tradeoffs.
Proficiency in Microsoft Office products, particularly Excel, PowerPoint, and Word.
Experience with contact databases, client core or other support systems, and CRM platforms.
Excellent verbal and written communication skills.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Nice To Haves

Client management experience with demonstrated quantifiable results in B2B technology, software, data analytics, or payments organizations is preferred.
Experience in account management, client services, or consulting roles supporting credit unions, banks, or other financial institutions is highly desirable.
PMP certification is preferred; candidates must either currently hold the certification or meet the eligibility requirements and obtain PMP certification within 12 months of hire.

Responsibilities

Lead the end‑to‑end implementation of mid‑ to large‑scale client projects, ensuring delivery within scope, timeline, and budget.
Serve as the primary client liaison throughout the project lifecycle, fostering strong and collaborative relationships.
Coordinate with cross‑functional teams—including Account Management, Product, Technical, and Support—to ensure alignment and seamless execution.
Develop and maintain detailed project plans, schedules, and resource allocations to guide successful delivery.
Monitor project progress, proactively identifying and mitigating risks, issues, and scope changes.
Facilitate client onboarding, training, and knowledge transfer to ensure successful adoption of solutions.
Ensure all deliverables meet defined quality standards and contractual requirements.
Provide clear, consistent, and transparent status updates to internal and external stakeholders.
Track and report progress against short‑ and long‑term project goals.
Manage and communicate changes to project scope, schedule, and cost in partnership with stakeholders.
Escalate critical issues as needed to ensure timely resolution.
Prioritize and manage multiple concurrent projects to meet commitments and deadlines.
Measure and evaluate project performance using appropriate tools, metrics, and methodologies.
Identify opportunities for continuous improvement and implement best practices across implementations.
Support internal teams by removing roadblocks and driving efficient issue resolution.
Apply foundational risk management strategies to minimize potential disruptions.
Perform additional duties as assigned to support project and organizational objectives.