Implementation Manager

Zocks • Denver, CO

1d • $80,000 - $95,000 • Hybrid

About The Position

We’re seeking an Implementation Manager to join our team and play a pivotal role in driving success for our Financial Services clients. This individual will be a problem-solver who thrives on tackling challenges across technical, workflow, and business domains. With a focus on delivering high-impact outcomes, you will manage multiple client projects, ensuring seamless deployments and integrations that align with client goals.
This role is perfect for someone who thrives in customer-facing environments, with a strong passion for building relationships and delivering exceptional experiences. You must love working with customers and find joy in solving their most complex challenges.

Requirements

• 3+ years of experience in technical implementation or solutions delivery roles.
• Strong project management skills with a proven ability to manage multiple concurrent projects.
• Experience with SaaS platforms, APIs, and system integrations.
• Excellent communication skills to engage both technical and non-technical stakeholders.
• Outcome-oriented mindset, capable of prioritizing tasks to meet client objectives.
• Thrives in a high-visibility, high-impact role and is comfortable managing competing priorities.
• Enjoys problem-solving across varying domains, from technical integrations to business workflows.
• Relishes collaborating with diverse teams to achieve shared success.
• Exhibits strong customer-facing skills, with a high emotional intelligence (EQ) and a passion for working directly with clients.

Nice To Haves

• Familiarity with Financial Services workflows and compliance requirements.
• Technical experience with relational databases (e.g., PostgreSQL, MSSQL) or programming (e.g., JavaScript, Python).
• Exposure to enterprise tools such as Salesforce, Office 365, Virtual Meeting Platforms, VoIP systems, REST APIs and BI tooling

Responsibilities

• Act as the technical point of contact for customer deployments, managing multiple workstreams across diverse teams.
• Collaborate with clients to define success criteria, deployment milestones, and usage targets.
• Manage projects end-to-end, ensuring alignment with client expectations and timely delivery.
• Lead integration efforts, defining and deploying solutions that meet client-specific needs.
• Serve as an escalation point for technical and integration-related challenges.
• Work with product and engineering teams to test, document, and roll out new features to clients.
• Work with support teams to address and resolve complex customer issues.
• Partner with cross-functional teams to translate client requirements into actionable technical solutions.
• Simplify technical concepts to drive understanding and adoption among non-technical stakeholders.

Benefits

• Medical: 100% of employee premium covered (UnitedHealthcare Select Plus network, 2 plan options)
• Dental: 99% covered - Guardian, $1,500 annual benefit
• Vision: 99% covered - Guardian/VSP, $150 frames & contacts allowance
• FSA: Zocks matches dollar-for-dollar up to $500/year
• Unlimited PTO
• Paid sick time
• 11 paid holidays
• Birthing parent: 12 weeks fully paid parental leave
• Non-birthing parent: 6 weeks fully paid parental leave
• 401(k) via Guideline - Pre-tax and Roth options; low-cost Vanguard funds
• MacBook laptop + Google Workspace, Slack, and Zoom provided
• Equity grant - details included as part of your offer
• Growth opportunities for high performers after 6 months
• Collaborative, low-ego culture with smart, kind teammates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed