Implementation Manager

AssetWatch, Inc.

8d•Remote

About The Position

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. The Implementation Team is focused on creating a 10x customer experience from the statement of work through subscription. The team owns trial and onboarding management, coordinating installations, delivering customer training, and ensuring a rapid and smooth transition to full subscription. The role requires high ownership and performance-driven execution across internal and customer-facing activities.

Requirements

Demonstrable experience in customer-facing roles within tech sales or customer success, ideally involving software product trials or onboarding.
Ability to manage complex timelines and cross-functional coordination.
Clear and effective communication skills, with the ability to translate technical topics into business value and navigate objections professionally.
Data-driven approach, using analytics to evaluate trial performance and recommend strategic improvements.
Proficiency with CRM and project management tools like Salesforce, Jira, or similar platforms.

Nice To Haves

Project Management certification (PMP, CSM, etc.) is a plus but not required.
Experience leading kickoff calls and managing the logistics of product installations.
Proven success in converting B2B product trials into paid subscriptions.

Responsibilities

Lead the initiation and management of customer trials, emphasizing rapid and thorough onboarding to maximize customer engagement and value recognition.
Conduct detailed Success Planning calls with customers to outline the installation process, set expectations, and ensure all necessary preparations are in place.
Deliver tailored training sessions that equip customers with the knowledge and skills to effectively use our products.
Maintain regular communication with customers to ensure all prerequisites are met prior to installation.
Own the end-to-end onboarding process, drive urgency across internal teams and customers to enable seamless activations and timely conversion to paid subscriptions.
Identify and resolve potential issues during the trial and pre-installation phases to remove barriers to subscription.
Meet trial conversion targets and provide regular updates to Management on progress, challenges, and customer feedback.
Collaborate with sales, technical support, and product teams to ensure a unified customer experience.