Implementation Manager, O500 - Cigna Healthcare - Remote

Cigna Healthcare•Tennessee Work at Home, TN

1d•$82,700 - $137,800•Remote

About The Position

The O500 Implementation team is hiring several Client Account Support Advisors (Implementation Managers). This role manages a book of business within National Client accounts, overseeing all facets of client benefits set up, administrative details, benefits confirmation, structure and billing set up, eligibility collection and loading, and ID card distribution. The Implementation Manager acts as a liaison between clients and internal business partners to drive the installation process. Candidates residing within 50 miles of Bloomfield, CT, Chattanooga, TN, or St. Louis, MO, will be required to work onsite three days per week.

Requirements

High School diploma or GED required.
5+ years of experience in project management/account management/account services/sales, or other areas requiring significant client interaction and ability to effectively problem-solve issues to resolution required.
3+ years of experience in creating and presenting customer / producer communications.
Demonstrated leadership ability, motivational skills, success in negotiations and ability to influence internal/external constituencies.
Ability to manage multiple and divergent priorities and deadlines, work independently and proactively, negotiate and manage expectations for mutually acceptable solutions.
Proficiency with multiple software and system-based applications, including database and spreadsheets (Word, Excel, PowerPoint, tracking systems) required.
Understanding of a multitude of insurance plans including medical, dental, long-term disability, accidental death & dismemberment and life coverages.
Experience and ability to understand the technical aspects of the installation cycle and data behavior.

Nice To Haves

Bachelor's degree in business administration, business communication, marketing, or other appropriate professional degree preferred.
Healthcare experience a plus.
Ability to travel to attend client meetings, approximately 10%.

Responsibilities

Own the client experience across the end-to-end on-boarding process for new and renewing clients.
Lead implementation meetings with clients, which may be in person, and develop and present an implementation calendar with matrix partner deliverables.
Coordinate and deliver implementation documents to clients and obtain client sign-off.
Partner with the Sales Executive during the Request for Proposal (RFP) process to understand client intent regarding benefit plans and administrative capabilities, and renegotiate as needed.
Act as a benefits expert, interacting with clients on benefit intent and partnering with the Implementation Specialist to assess the feasibility of requested plan designs and execute client plan interpretation.
Coordinate and build relationships with internal matrix teams of subject matter experts to execute client implementations, manage issues, and drive resolution.
Coordinate downstream areas for benefit build, structure build, work order build, eligibility, ID cards and reservations, billing, and banking, scheduling calls as needed to facilitate account implementation.
Communicate ongoing implementation status to clients, internal, and external partners.
Surface, negotiate, and resolve all issues related to implementation, process, plan design, and timing of deliverables.
Communicate outcomes and next steps with Sales, Client Service Executive, and other matrix partners.